Qualified Dispenser

Job Responsibilities differ between staff who work at branch sites (Corby Hill and Wetheral) and those who work at the main site in Brampton. Where a responsibility refers to a branch site this is identified below by (B). All remaining responsibilities are applicable to all sites. To have a thorough knowledge of all practice procedures and to work in accordance of written protocols.

Receive patients consulting with members of the practice team(B) Be able to cover all reception positions as necessary and input registration and other patient details as required (B) Deal with patient and other general enquiries, explain procedures and make new and follow up appointments (B) To have a general understanding of all key operational responsibilities as applied to the location eg safety, security, maintenance of equipment etc and report as necessary to the Operations Manager (B) To ensure that all medicines and appliances are dispensed and checked against the prescription following standard operation procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with the authorising Doctor, duty Doctor or Pharmacist. To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is duly filled in and signed by the patient. To ensure that all monies received or handled on behalf of the practice are appropriately stored and banked and a record kept of all financial transactions.

To operate efficient stock control appropriate to the needs of the practice with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock. To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and kept in good working order. To take prompt action in response to any drug alert bulletins that may be received from time to time.

To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook. To maintain full and accurate records of all dispensing transactions incorporating the use of computers when available and appropriate. To communicate factual information to other staff and patients about medication. Undertake patient surveys / audits as required.

To ensure adherence to dispensary standard operating procedures at all times. To undertake any Medicines management tasks as requested by the Medicines Manager, Dispensary Manager or Pharmacist. To assist in training and / or mentoring of dispensary staff as required by the dispensary supervisor. To ensure competency against the DSQS checklist and ensure annual updating of competency portfolio.

To assist in the completion of the DSQS as requested by the dispensary team leader to include completion of audit, updating standard operating procedures and portfolio management. To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service.