Netsuite Junior Administrator

3 months ago

London, United Kingdom Orlebar Brown Full time

**TITLE **NetSuite Junior Administrator/Support Analyst

**DEPARTMENT ** IT

**REPORT TO ** Head of IT

**ROLE TYPE ** Contract (12 Months, Immediate Start)

**BASED IN** London W1T 3EY

**SALARY** Competitive

**COMPANY PROFILE**

Orlebar Brown launched in March 2007 as a more tailored approach to men’s beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just swimming shorts; they are the original and best shorts you can swim in.

In 2010 we took Orlebar Brown off the beach, out of the pool, and into the resort with a range of tees, polos, and shirts, and have since then developed the product into a full lifestyle offer including shorts, trousers, sweats, outerwear, knitwear, footwear, and accessories.

In 2018 Orlebar Brown was acquired by Chanel, with a plan to continue the brand’s growth and development internationally and across channels.

We are looking for another strong team player to join us on our journey in establishing Orlebar Brown as the luxury choice lifestyle brand for holiday clothes to wear every day.

**THE POSITION**

Joining the IT team, and reporting to the Head of IT, you will be working closely with NetSuite Support & Development to help manage and maintain the NetSuite ecosystem.

There will be an emphasis on cross-subsidiary inventory as well as working closely with various department teams. This is a fantastic opportunity to learn and deliver great solutions to complex challenges.

**GENERAL RESPONSIBILITIES**
- **Maintaining and Manage BAU Tickets**: handling and resolving business-as-usual (BAU) tickets raised by users across the business related to NetSuite. This may involve troubleshooting, investigating, and resolving issues related to configurations, settings, and processes in NetSuite.
- **Providing 1st Line Support for NetSuite Queries**: You will be the first point of contact for users who have queries or issues with NetSuite. You will provide timely and efficient support, resolving queries and issues or escalating them to the appropriate teams or individuals for further assistance.
- **Maintaining Integration Errors/Queries**: monitoring and resolving integration errors and queries related to warehouses, retail stores, and marketplaces that are connected to NetSuite. This may involve investigating and resolving issues related to data transfer, data mapping, and data synchronization between different systems.
- **Contributing to Projects**: You will work closely with NetSuite Administrator on projects related to NetSuite implementations, customizations, and upgrades. Providing input, support testing, and assist in implementing changes or new features.
- **Monitoring Middleware Platforms**: monitoring middleware platforms that are used for integrations between NetSuite and other systems. This may involve monitoring for errors, performance issues, and ensuring smooth data flow between different systems.
- **Testing and Evaluating New Customizations and Modules**: You will assist with testing and evaluating new customizations, configurations, and modules in NetSuite to ensure that they meet the requirements and do not adversely impact existing functionalities. You will also provide feedback and recommendations for improvements.
- **Problem Solving**: You will use your analytical and problem-solving skills to identify and resolve issues related to NetSuite, integrations, and other related systems. You may need to troubleshoot and debug issues, analyse data, and implement solutions to ensure smooth operations.
- **Build Saved Searches**, reports, workflows, and dashboards based on business needs
- **Writing Documentation**: documenting configurations, processes, and customizations in NetSuite. This may include creating user guides, technical documentation, and other documentation as needed to ensure knowledge transfer and smooth operations.

Overall, as a NetSuite Support Analyst, you will play a critical role in ensuring the smooth functioning of NetSuite and related systems, resolving issues, contributing to projects, and providing support to users across the business.

**KEY SKILLS AND ATTRIBUTES**
- At least 2 years of working experience in a NetSuite Administrator, Development or Consultant role
- Suite script knowledge desirable
- Middleware and integration experience desirable
- Celigo experience beneficial
- Must thrive in a fast-paced environment
- Excellent organizational and prioritization skills
- Strong Problem-Solving and analytical/critical thinking skills
- Customisations (custom records, fields, saved searches, workflows)
- Be able to communicate in a clear and concise manner
- Team player when needed and self-starter working individually
- Good understanding of finance and retail business processes and terminology (stock movements, billing, payments, A/R, general ledger, revenue recognition, planning, audit, and reporting)
- Experience/understanding of a re

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