Uk IT Service Desk Administrator

3 weeks ago

Dudley, United Kingdom Intralox Full time

Our Global ITS Group is expanding and currently looking for a new member in IT Service and Support. You get positive energy out of successfully supporting our end users, so they can focus on delivering added value to our customers.

What will you be doing?

You provide technical break/fix support on-site and remote, to our global colleagues with a primary focus on EMEA region. No day is the same in the dynamic environment of Intralox. Together with other ITS colleagues you are mainly responsible for handling different incoming tickets, such as troubleshooting hard
- and software issues to deep dive into finding the right solution, and fulfillment of requests. The satisfaction and praise you get when you successfully support our end users, make you feel excited about your job. Furthermore, you are responsible for identifying opportunities for continuous improvement and other relevant IT administrative tasks.

What’s in it for you?
- You get the opportunity to boost your international experience.
- Be part of an inspiring work environment grounded in ideas, teamwork, and effort.
- Ability to invest in your own development.
- Responsibilities:
- Application of systems analysis techniques and procedures to ensure maximum uptime and efficiency for our broad and diverse end-user base.
- Maintaining effective communication between business users and other global IT members throughout the course of incident and request fulfillment.
- Providing project support, including (but not limited to) testing, documentation, and implementation of IT solutions.
- Maintaining regional vendor relationships.
- Requirements:
- Undergraduate degree in Computer Science or at least 2-3 years of work experience in the same role.
- Experience with Windows operating systems
- Ability to multi-task and prioritize assigned work according to business needs and priorities.
- Flexibility with work schedule and ability to work evenings and weekends in case of need.
- Self-managed; ability to work well alone and in a global team environment.
- Strong analytical and technical skills: ability to perform root cause analysis.
- Excellent written and verbal skills
- In possession of a valid driver's license
- Must have Right to Work in UK

  • IT Service Desk Agent

    4 weeks ago

    Dudley, United Kingdom Rentokil Initial Full time

    Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Escalates issues to senior team members. To deliver...

  • Field Service Coordinator

    4 days ago

    Dudley, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personableField Service Co-Ordinatorto join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...

  • Field Service Coordinator

    1 week ago

    Dudley, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...

  • Field Service Coordinator

    2 weeks ago

    Dudley, United Kingdom nGeneration Limited Full time

    Job DescriptionnGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping...

  • Field Service Coordinator

    2 weeks ago

    Dudley, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...

  • Field Service Coordinator

    2 weeks ago

    Dudley, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...

  • Field Service Coordinator

    2 weeks ago

    Dudley, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...

  • Field Service Coordinator

    4 days ago

    Dudley, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...

  • Field Service Coordinator

    2 weeks ago

    Dudley, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...

  • Customer Service and Administration

    1 day ago

    Dudley, United Kingdom Vent-Axia Full time

    **Title**:Aftercare Service Administrator **Hours of work**: Monday to Friday 8.15am - 4.15pm. **Reporting to**: Service Coordinator **Location**: Dudley, DY2 0XQ **Package**: £17,500 - £20,000 depending on experience **Vent-Axia**, **part of Volution Group plc,** improves the indoor environment by providing ventilation solutions across the Residential...

  • Team Leader

    2 weeks ago

    Dudley, United Kingdom UK Civil Service Full time

    Job summaryPlease refer to Job DescriptionJob descriptionProud to serve. Proud to keep justice going.Our Team Leaders play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to...

  • Field Service Coordinator

    4 hours ago

    Dudley, England, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personableApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Field Service Co-Ordinatorto join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is...

  • Field Service Coordinator

    3 days ago

    Dudley, UK, West Midlands, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the customer...

  • Receptionist / Office Administrator

    1 day ago

    Dudley, United Kingdom Boecker UK Ltd Full time

    **- At Böcker, tradition meets innovation** Since Albert Böcker, who was a master blacksmith, founded Böcker in 1958, the family-run company has committed itself to developing innovations in the field of lifting technology. It all began with the now-famous inclined lift with knee joint, which allowed roofers to transport tiles from the eaves and apex to...

  • Field Service Coordinator

    2 weeks ago

    Dudley, West Midlands, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the...

  • Field Service Coordinator

    1 week ago

    Dudley, West Midlands, United Kingdom nGeneration Limited Full time €25,557

    nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the...

  • Field Service Coordinator

    4 weeks ago

    Dudley, United Kingdom nGeneration Limited Full time

    nGeneration are looking for an enthusiastic and personable **Field Service Co-Ordinator **to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers, keeping the...

  • Branch Administrator

    3 days ago

    Dudley, United Kingdom Connells Group Full time

    At **Shipways**, part of the Connells Group, we're looking for a highly motivated **Branch Administrator **to support our fantastic team in branch in **Dudley**. As our **Branch Administrator **you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment. **What’s in it...

  • Field Service Coordinator

    2 weeks ago

    Dudley, West Midlands, United Kingdom nGeneration Limited Full time

    Job Description nGeneration are looking for an enthusiastic and personable Field Service Co-Ordinator to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanor is crucial as you diagnose and solve their IT issues or escalate them to our field service engineers,...

  • Centre Administrator Criminal Justice

    3 days ago

    Dudley, United Kingdom Red 5 People Ltd Full time

    Looking to get your first step on the career ladder within criminal justice? You will get lots of support and career development joining one of the largest criminal justice charities in the UK. If you would like to progress to a role that involves coaching and mentoring ex-offender directly, this role will be the perfect platform forthose...