Researcher Support Associate

5 months ago

Stockport, United Kingdom UK Biobank Full time

**Description**:
**Where can Researcher Support Associate**

**improve the health of everyone, everywhere?**

UK Biobank is helping pioneer new pathways in health, believing that people have the right to live longer and more fulfilling lives.

We’re a team aiming to make a difference to millions of people around the world - and an employer who cares passionately about the diverse range of professionals who have come together to drive our incredible journey.

This role is simply pivotal to that journey. The question is, are you the Researcher Support Associate to provide the high level of service delivery to our researcher population?

**Can you do it?**:
The answer is “yes”, if you can provide first class administration support to assist in managing requests from ethical research organisations in accordance with respective procedures, systems, maintain databases and records accordingly, helping maintain processes and procedures according to quality standards ISO 9001 and ISO 27001 to provide support to the UK Biobank researcher community - enabling and empowering us to make our vital work even more impactful, for the benefit of millions of people.

Working hours are 35 hours per week, Monday to Friday, with expected 3 days per week in the office (based in Cheadle, Stockport until 2026 when we move to Manchester Science Park)

**Is this ‘You’?**:
Reporting into the Lead and Senior Associates, you’ll be experienced in delivering excellent customer service and/or service delivery in a fast-paced administration environment, proficient with using MS Office and CRM systems, passionate about meeting deadlines/ objectives and seeing issues through to resolution - in a team that is helping shape world health for generations to come. Strong written communication is a must

Our passion for diversity and equity means creating a work environment for all employees that is welcoming, respectful, engaging, and enriched with opportunities for personal and professional development.

**If that is ‘You’, find out more about an exceptional role that offers an outstanding rewards package.**:
We have a range of benefits here at UK Biobank, some of the highlights of those are:

- 26 days' annual leave (which increases with length of service) plus Bank Holidays
- Holiday buy scheme (buy up to 1 week of additional leave per year)
- A paid day off for your birthday (in addition to annual leave)
- Flexible (hybrid) working, including modern offices in Stockport
- USS Pension Scheme which is a ‘hybrid’ defined benefit/defined contribution scheme
- Enhanced family leave (available from day 1 of employment)
- Cycle to work scheme
- Professional subscriptions reimbursement (where applicable)
- Free gym on site
- On site Canteen
- Subsidised lunches (£5.50 contribution per day when working on site) and refreshments
- Free car parking
- Employee discounts portal
- 20% Discount at EE
- Employee Assistance Programme
- Eye-care scheme
- Annual flu vaccination
- Life Assurance cover

LI-Hybrid

**About UK Biobank**:
UK Biobank is a large-scale biomedical database and research resource containing in-depth genetic and health information from half a million UK participants.

The database, the largest and most comprehensive of its kind in the world, is anonymised and made widely accessible by UK Biobank to global researchers who use it to find new scientific discoveries about common and life-threatening diseases - such as cancer, heart disease and stroke which strike in mid-later life.

UK Biobank is an innovative organisation with over 250 staff across four sites in the UK that fosters an engaging environment and supports the development of our staff. Our dedicated teams work alongside the world's leading biomedical scientists in our joint mission to improve public health.

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