Barista

**JOB DESCRIPTION**
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**JOB TITLE** - Parc Slip Barista (part-time)

**TEAM** - The Wildlife Trust Parc Slip Cafe & Visitor Centre

**WORKING BASE -** Parc Slip, Tondu, Bridgend

**RESPONSIBLE TO** _ PSVC Café Manager

**RESPONSIBLE FOR**:

- Cafe Volunteers

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**OVERALL PURPOSE OF JOB**
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▪ To deliver and maintain a high standard of service and customer care
▪ To serve at the café counter, including taking orders, making hot and cold refreshments, some food preparation, and accurate cash handling.
▪ Responsible for the Cafe seating area and counter, including clearing tables. Ensuring that the areas are kept to a high standard of cleanliness and hygiene in line with EHO guidelines.
▪ Organise and control the efficient production of quality drinks and beverages.
▪ Oversee the efficient and economic production of quality food.
▪ To supervise volunteers on duty days.
▪ Promotion of the Wildlife Trust’s aims and membership.
▪ Describing menu items and suggesting products to customers.
▪ To comply with Food Hygiene and Health and Safety legislation.

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**MAIN RESPONSIBILITIES**
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**Supervision**

▪ Duty manager responsibilities when the Café Manager is absent. This includes supervising Cafe volunteers, ensuring that the high standard of housekeeping and cleaning are adhered to and that any orders are placed.

▪ Level 2 Food Hygiene qualification to oversee daily checks when the Café Manager is absent.
These include, fridge / freezer temperature checks, cleaning rotas, opening & closing checks & cooked food temperature logs and to take appropriate action if there is an issue. These checks also need to be logged each month in methodical manner and kept on file.

**Front of House**
▪ Maintain high standards of cleanliness and hygiene by ensuring other staff and volunteers are following procedures, adhering to cleaning schedules and following EHO guidelines
▪ To assist with general cleaning of the Visitor Centre as required.
▪ Record the number of visitors to the Café using instructed method.
▪ Encourage customers to complete service feedback cards.
▪ End of day cashing up and reconciliation.

**Drinks and Food Production**
▪ Prepare and serve high quality hot and cold drinks, and food in a timely manner ensuring that good portion control is carried out
▪ Work with the Café Manager to control stock levels for all drinks and food, ensuring that stock rotation is carried out at each delivery using the principals of FIFO
▪ To assist with food preparation as required.

**Customer Service**

▪ Ensure that a high level of customer service is maintained by being helpful, courteous and knowledgeable about products sold and building customer loyalty with regular visitors.

▪ Work closely with the PSVC Café Manager by communicating regularly and implementing systems.

**General**
- Assist the Café Manager with budgeting, spending & data input of figures both on daily basis & weekly basis for myself & MD. Take responsibility for data input and banking in absence of CAFÉ Manager.

▪ Carry out workplace Fire safety checks when on duty.
▪ To assist with deliveries, washing up and waiting on tables when necessary.
▪ Upselling additional food and drink products.
▪ To undertake other duties appropriate to the post that may be requested from time to time by the Line Management.
▪ Promotion of the Wildlife Trust whenever possible.

**JOB SPECIFICATION**

**Management and Supervision**
Responsible for directly supervising the Cafe volunteers; allocating daily tasks on duty days.
Responsible for Opening and Closing checks as per Trust guidelines.

**Accountability and Resources**
Responsible for ensuring that the Cafe runs smoothly and that procedures are followed correctly.
Ensuring that all deliveries are in good condition and at the correct temperatures as appropriate.

**Job Impact**
The work undertaken has a high impact. A mistake with food or drink may have a serious impact for an individual and incur a loss of reputation and possible financial losses. The postholder is the ‘Face’ of the Trust within the Coffee Shop and needs to maintain a high level of customer service at all times.

**Independence and Judgement**
Due to the requirements of following legal and Trust guidelines, a minimum level of independence is required regarding