Datix Administrator

The Risk and Incident Management Team are looking for a highly motivated Administrator to join our busy team environment.

You will be required to act as the first point of contact for the team, making sure that all queries and requests are answered in a timely and effective way, in addition, this role will require you to assist with the overall incident management process by supporting with administrative tasks.

As a team we oversee the day to day running of our incident reporting and management system, Datix. We implement all system changes and updates to provide smarter ways of working by utilising the functionality within Datix to ensure the system captures the right information needed to report from.

We review all risks and provide support to Services to make sure there are adequate measures in place to control the risk and that action plans are in place to reduce the risk further.
- Responsibilities will include being the first point of contact for system queries, providing support and advice via telephone, electronically and face to face, assessing, resolving and escalating system issues and liaising with colleagues in other teams, services and directorates when required.
- Assisting with the escalation procedure, supporting investigating managers with expert knowledge to help enable thorough investigations to be completed and lessons learnt identified, ensuring that all incidents and contact records are linked, working jointly with external organisations to help facilitate whole system learning.
- System Administrators are responsible for the day to day operations of systems utilised by KCHFT. They have a greater understanding of the system, provide system support and ensure the system works efficiently.
- System Administrators provide customer support to system users across KCHFT which include health professionals, managers and administrative colleagues.
- Ensuring the system and service operates effectively by undertaking comprehensive administrative tasks, such as undertaking regular system maintenance, verifying system functionality, providing support for meetings including managing agendas and taking formal minutes, diary management and completion of standard forms, surveys and audits.

We also provide training on key risk areas identified through analysis of incidents, risks, complaints and claims.

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our valuesCompassionateAspirationalResponsiveExcellent

We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

We’ve signed up to be a real UK living wage employer. The real Living Wage is the only UK wage rate voluntarily paid by 7,000+ UK businesses who believe their staff deserve a fair wage. Committing to the real UK Living Wage is one way we’re delivering our pledge to be the best employer

Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too Ourcareer pathwayswill help you achieve your aspirations

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

Find out more about the community differencehere.

Good luck We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity

Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.