Helpdesk Administrator

**About The Role**:
**At GRAHAM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.**

**Energised by continued growth, and boasting an annual turnover in excess of £948m per annum, we’re **committed to investing in our people and creating the conditions for them to excel if you are an experienced Administrator we are looking for you assist the team on a full time basis**

**Location: SERC Downpatrick**

**Hours of Work: Monday - Thursday-**
**13:00-15:00, Friday 13:00-17:00.**

**Job Type**:
**Permanent**
**/Part-Time**

The Administrator shall be responsible for:

- Proactive call handling to ensure all orders are attended/ completed in accordance with strict contract KPIs
- Reporting back to clients and operational teams on works progress and completion.
- Being first point of contact for client queries/ complaints
- Preparing and submitting early warning notices for financial uplift requests
- Processing of client variation orders
- Operating a paper-based systems as necessary to compliment the operating software including back-up systems.
- Checking engineers’ timesheets against worksheets, and processing weekly labour costings
- Raising purchase orders for engineers/ sub-contractors
- Running daily/ weekly reports to ensure data accuracy/ provide information for client/ GAM management team
- General administration duties as and when required.
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with
- GRAHAM ISO management systems and Quality Control procedures.

**About You**:
**_ Essential _**_Criteria_**
- GCSE English and Maths Grade C or equivalent
- Demonstrate a minimum of 1 years’ experience in similar helpdesk
- Demonstrate relevant experience in an administration or office environment._ _
- Strong IT skills including Microsoft Office

**Desirable**
- Experience in IFS software or similar system
- Experience of facilities management or a related service industry
- Please note that Applicants will not be expected to meet any (or all) of the desirable criteria to be considered for interview. Desirable criteria will only be used as part of the shortlisting process in the event there are a large number of Applicants. _

**About Us**:
GRAHAM FM is a subsidiary of the GRAHAM Group. At GRAHAM FM, we’re not just one of the UK’s leading Total FM providers - we’re also a trusted partner, committed to enhancing the experience and making the lives of our clients’ easier.

Energised by continued growth, and boasting an annual turnover in excess of £948m per annum, we’re committed to investing in our people and creating the conditions for them to excel. We deliver fully integrated facilities management services across the UK and Ireland. The core disciplines we offer are:

- Building Fabric and Mechanical & Electrical (M&E) Maintenance Services
- Projects and Minor Works
- Compliance Services
- Fire and Security Services
- Energy Services
- Traffic Management.