Switchboard Operator

4 months ago

Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

We are looking for a part time telephonist (24 hour post) in busy Switchboard Dept. With flexibility to cover shifts over a 24 hour, 7 days per week period working rostered shifts.

The postholder will be expected to work with a very flexible approach to provide assistance as required in the busy Switchboard Dept to ensure a continuous service for our patients & staff.

Working days will be discussed at interview, rotas over a 4 week pattern.

If you would like to arrange a visit to see what is involved in the wonderful Switchboard Team please contact the recruiting manager who will arrange a mutually convenient time for your visit.

Previous applicants need not apply.

To provide a comprehensive & confidential telephone service to support the daily activity of the Hospital Trust. Experience of handling telephone queries & ensuring a high quality response to incoming calls from external & external sources is essential. Experience of monitoring & addressing alarm signals, using bleep systems & liaison with various depts. is also valuable but not essential.

Ensuring provision of an efficient & responsive communications service to staff, patients & customers

Expected to have a flexible attitude towards working hours & covering other members of the Switchboard team at short notice.

Previous switchboard experience desirable, preferably in an acute hospital, & an excellent telephone manner is required.

Knowledge of IT and Windows desirable.

Monitoring of alarms & dealing with emergencies.

We operate 24 hours over 7 days a week. Flexiblity is essential ensuring the provision of service in emergency situations.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Key results from the job holder
- Provide a comprehensive Telephone Operator Service to all Trust sites, including Directory Enquiries, across the full range of services for patients, staff and visitors.
- Receive and direct as appropriate all incoming and outgoing calls.
- Receive and accurately pass on messages between callers, other Operators and the Switchboard Supervisors.
- Monitor Alarm Systems requiring action to be initiated by the Operator in accordance with the instructions shown or indicated.
- Respond to any Emergency situation, including Cardiac Arrest, Fire Security, Flood and Major Incident as instructed.
- Reception type duties including dealing with enquiries from Trust staff and Contractors providing service to the Trust.
- Retention of Keys in a secure system, issuing to authorised staff and maintaining appropriate records of issue and return.
- Operation, including test protocols, of internal and external Paging Systems.
- Maintain records of On Call provision by Departments, and make

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