Debt Caseworker

**Position**: Debt Caseworker

**Location**: Hybrid some office attendance (Redhill; Banstead) and work from home - minimum of one day per week office attendance.

**Closing date**: 17 January 2023

**Role details**:
Job title: Debt Caseworker

Location: Hybrid some office attendance (Redhill; Banstead) and work from home - minimum of one day per week office attendance.

**Salary**: Starting salary trainee £23,458 FTE; rising to £26,320 on passing Citizens Advice Debt modules, 1,2, and 3, rising to £27,348 on becoming a DRO intermediary and rising £28,226 on achieving the Certificate in Money Advice Practice and rising to £28.998 if able to undertake debt team supervision. Pro rata for part-time applicants

Salary pro rata: No

London allowance: No

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CV’s are not accepted.

Citizens Advice Reigate and Banstead offer a range of options to help our clients manage their debt. Some of these options involve early intervention with advice on budgeting, maximising income opportunities, looking for cost savings through better utility deals and reducing non-essential outgoings. Often advice is sought at a later stage when clients already have unmanageable debt and may be also facing eviction or bailiff action. The role involves helping clients deal with their debt situation including negotiating repayment plans with creditors.

The role involves advice via different channels and includes developing a good understanding of the welfare benefits system to ensure clients are maximising their income. ‘face to face’ meetings with members of the public can take place in our offices or at specified locations within the borough of Reigate and Banstead.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.