Senior Client Support Assistant

7 months ago

Birmingham, United Kingdom Yoke for CWS (AMS) Full time

**Senior Client Support Assistant**
- Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you._

**Location**:Birmingham

**Start date**:ASAP

**Rate of pay**:£13.48

**Working hours**:35 hours per week - Mon
- Fri - 9-5

**Length of contract**:Minimum 6 months with good opportunity to be extended

**Hybrid work at home available upon completion of training**

**BENEFITS**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
- Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competitions and giveaways and a 24/7 worker assistance programme including always having accessible counselling services.

**ROLE DESCRIPTION**:
Currency Servicing Team which forms a key part of Banking Operations (“BCB COO”) within Commercial Banking. The team works closely with Relationship Managers and Product teams providing critical day-to-day banking services to customers in Corporate & Institutional Banking (CIB), and Business & Commercial Banking (BCB).

BCB COO is based in seven locations across the UK, with over 1,000 colleagues servicing Commercial Banking customers and delivering specialist banking and trade product services. You will set-up new products, provide everyday banking services and support international trading.

As a Client Support Assistant within Onboarding, you’ll be opening accounts for our clients, some being more complex than others. You'll develop an understanding of individual client needs and concerns and take personal responsibility for resolving client concerns. Work within the team is multifaceted so you'll be fully supported through your initial training. Using every Client interaction as a chance to impress by delivering an exceptional service. You'll coordinate and prepare documents to gather and summarise data for reporting.

**SKILLS REQUIRED**:

- Excellent customer service skills
- Data management
- Computer literate
- Flexible and adaptable to change
- Ability to work as part of a team
- Ability to navigate around multiple systems

**WHAT’S IN IT FOR YOU?**
- Excellent induction training
- Competitive rate of pay/pay progression
- Gain experience and new skills
- Great insight into the banking sector
- Potential for extension
- Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case). Complete an online assessment in your own time and one of our recruitment team will be in touch within 24 hours once you’ve completed to talk you through the role in more detail let you know what happens next_

**Job Types**: Full-time, Temporary contract
Contract length: 6 months

Pay: £13.48 per hour

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 88363-1 / LBG00417

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