Park and Ride Customer Service Advisor
6 months ago
**First** Bus are looking for a Park and Ride Customer Service Advisor, based in Leeds City Centre**
Ensure the delivery of **our** **bus** **service** meets and exceeds the expectations of **customers** by co-ordinating and liaising **with** **customers** colleagues and stakeholders (depot and central **service** delivery teams and Metro personnel)
**Responsibilities**
- Focus at all times on delivering a service to our customers that meets their expectations
- Support driving staff in resolving their queries in order to allow them to meet our service delivery commitments for the benefit of customers
- Respond to and solve any customer queries and complaints that arise whilst on duty
- Engage with customers to ensure that First's services are promoted in the most positive light
- Liaise with the depot and central service delivery teams to ensure that any potential service failures are anticipated and resolved
- Report on the quality and cleanliness of buses and address any immediate concerns
- Co
- ordinate services in the event of any emergency situations
- To co-operate with Metro staff in the operations of all First Bus services from Leeds City Bus Station and other customer focused areas.
- To monitor the morning and evening peak operation at Park & Ride sites and assist customers, when covering for leave/holidays
- To open and close Park & Ride sites and report on the condition of these facilities, when covering for leave/holidays
**What are we looking for?**
- Good customer communication and **interpersonal** skills
- Energy and **enthusiasm** for delighting **customers**:
- Problem-solving
- Proficient **with** basic I.T. and customer app
**What can we offer you?**
- Free **bus** pass for you and your family on joining
- 185 hours Annual Leave + Bank Holidays
- **First** Xclusives - Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
- **First** My Rewards - Discounted train travel for you and your family after 6 months **service** - travel as far as London or Edinburgh for £6
- Generous pension and **shares** scheme
- Employee Assistance Programme - 24hr, 365 days a year mental health **support**
**Welcome to First Bus**
**At** **First** **Bus**, **we're** proud to be part of so many journeys. **We're** part of **first** days **at** school, dream-job interviews, major sporting events and even life-changing events. Be it behind the wheel, or behind the scenes, we help people get to all of life's destinations.
And every day, **we're** working hard to make **our** services easier to use, more accessible, more reliable, and more sustainable. **We're** not perfect, but **we're** clear about where **we're** going and how we'll get there. We want to be known for forward-thinking innovation, operational excellence and providing a best-in-class **service**. To deliver **our** ambition, we have a pretty neat plan laid out, and we'd love for you to join us for the next stage of your journey, and ours.
**Rewards & Benefits**
- Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support
- We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc
- Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass
- Cycle to work scheme
- 25 days' holiday + bank holidays
- Pension scheme and chance to buy discounted First Group shares
- Enhanced maternity / paternity pay
- Flexible working
We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.
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