Sales and Customer Service Advisor

2 weeks ago

Exeter, United Kingdom Hendy Group Full time

We have an exceptional opportunity for someone to join the Hendy Performance Lotus team in Exeter. This role will allow you the chance to combine your drive for excellent customer service with your desire to be a successful salesperson ensuring the customer receives a Hendy Performance experience that is second to none. Ongoing training across both Sales and Aftersales will ensure this role is a superb foundation for someone looking to build a career in the automotive industry or advance the career of an established sales/service specialist within one of our exclusive Hendy Performance sites.

In this role we are looking for a friendly, driven and ambitious individual who can create memorable showroom, and digital experiences for our customers.

**The Opportunity**

In this role, you will:

- Be responsible for both optimising product sales for new and used vehicles and delivering service excellence to maximise both business opportunity and customer retention.
- Be responsible for building rapport with customers to assess their needs and make recommendations for suitable products and services to meet those needs, whether by phone, online or face-to-face.
- Prepare the showroom and vehicles for the day ahead; organise and accompany customers on test drives.
- Share your enthusiasm and passion for our cars with customers, showing off each vehicles’ spec and features, whilst maintaining a relaxed atmosphere for the customer.
- Maintain the digital content for dealer websites and external portals (including photography and vehicle descriptions); monitor advert performance, including pricing and engagement; and produce/share personal product videos and social media content.

**The Rewards**

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to car benefit scheme from day one;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.

**About You**
- You must have a desire for service excellence and an ability to continuously delight customers and deliver an exceptional experience.
- Be self-motivated, energetic and enthusiastic to learn.
- Proven experience in customer facing service roles and/or sales would be highly advantageous (automotive industry experience is not essential).
- It is important that your communication skills are excellent, with the ability to confidently articulate and interact with customers in all situations.
- You will have excellent organisational skills and the ability to adapt to changing priorities, with an eye for attention to detail.
- You will need to have good computer skills and the ability to learn new systems with speed and confidence.
- Ideally you will have a good understanding of social media and a passion for digital engagement.
- A proficient driver, with a minimum of 5 years’ driving experience and a full UK licence.

**The Company**

Hendy Group is a family-run business with over 40 dealerships, which cover in excess of 75 franchise locations throughout the South Coast. At Hendy, we aim to deliver a premium experience as we have done for more than 160 years, all in an effort to achieve our vision of delivery 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values, with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

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