Medical Receptionist

A fantastic opportunity has arisen to join our friendly practice in the heart of the Lake District.

We are a well-established GP training practice of 6 GP Partners, 2 Salaried GP’s, Nurse Prescriber, Practice Nurse, a Nurse Associate and a Health Care Assistant supported by Managers, Administrators and Receptionists who provide excellent clinical care to our patients.

The position is for 15 hours per week over three days (Tuesday to Thursday).

**Job responsibilities**
- To be first point of contact and provide a professional and efficient reception service to patients and visitors to the practice
- Receive, assist and direct patients in accessing the appropriate services or healthcare professionals
- Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, telephone or in writing.
- Facilitate effective communication between patients, members of the primary healthcare teams, secondary and other associated healthcare agencies.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Observe strict confidentiality at all times.
- Use One template to ensure that all patient recalls are actioned.
- Open up premises at the start of the day, de-activate alarm, and make all necessary preparations to receive patients.
- At the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Sort and date stamp all incoming patient related mail.
- Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to.
- Scan all patient correspondence onto their medical record.
- Scan and code hospital letters onto patients medical record.
- Have a clear understanding of CQC requirements and legislation, and ensure your own CQC knowledge is up to date by reading the Q&A sheet provided by the practice.
- Keep your own work space clean and tidy, in compliance with clear desk policy.
- Keep waiting room and reception area clean and tidy and reporting any health and safety issues to line manager.
- This job description outlines the duties as currently required but may be amended to reflect future developments in the service and the impact of new technology on the role. Appropriate training will be provided to support essential skills required.

**Person Specification**

**Essential**
- GCSE Grade 4 or above in Maths and English (or equivalent)
- A demonstrable commitment to personal development
- Experience of working with the general public
- Experience of working within a team
- IT Skills (including Microsoft Office Suite)
- Excellent communication skills (Written and Oral)
- Ability to work as part of a multi-disciplined team or as an individual
- Ability to adhere to policy, procedures and guidance
- Problem solving and analytical skills
- Good interpersonal skills
- Caring and Compassionate
- Reliable
- Flexibility of working hours
- Ability to adhere to confidentiality rules
- Able to work under pressure in an ever changing environment
- Articulate with attention to detail
- Proven personal development record

**Desirable**
- NVQ in Business administration/Customer Service or proven experience
- Prior experience of working in a NHS environment
- Experience of working in a reception role
- Knowledge of EMIS Web clinical system

**Job Type**: Part-time

Expected hours: 15 per week

**Benefits**:

- On-site parking

Schedule:

- No weekends

Work Location: In person

Application deadline: 18/02/2024