Customer Services Specialist

4 months ago


Leeds, United Kingdom Morgan King Full time

**Customer Service Specialist**

**Leeds - LS15**

**£22,000 - £26,000**

Morgan King are working exclusively with our reputable, growing and award wining business based in North Leeds for Customer Service Specialists on a permanent basis. This is a fantastic opportunity to join a growing UK energy supply business that offer careers not just jobs with excellent benefits So if you are passionate about Customer Services, we want to hear from you

**The role**
- Working with internal departments to work to resolve customer queries in an timely manner.
- Liaising with customers and drive the performance of our customer experience.
- Supporting offshore Customer Service team to provide high quality service to our customers.
- Drive high standards of care and build positive customer relationships.
- Possess the ability to be patient, empathetic and able to communicate with passion.
- The role will appeal to those who enjoy problem solving and to those who are confident at investigating complex queries.

**Essential Skills/Experience**:

- Experience working with an Offshore Customer Service Team is desirable.
- An experienced customer service background, a minimum of 2 years’ experience is preferable.
- Experience working within the Energy Industry is desirable.
- Enthusiastic, positive, resourceful, and resilient. A willingness to help.
- A problem solver and a logical thinker
- Ability to work well and remain calm under pressure and multitask.
- Committed to the delivery of an exceptional level of customer service.
- Technologically adept. Excellent PC literacy and a working knowledge of Microsoft packages. Intermediate level of skill with Microsoft Excel (e.g., comfortable in writing basic Excel formulas);
- Ability to pay close attention to detail and not be scared to challenge the norm and think outside the box.
- Excellent communication skills; both written and verbal with a professional telephone manner.

**Benefits**
- Competitive salary up to £26,000 dependent upon experience.
- Fully remote working or hybrid working options as standard.
- 30 days annual leave (including bank holidays). Additional days awarded through length of service.
- Pension scheme.
- Free onsite parking within a new, fully serviced office.
- Private medical insurance upon successful completion of probationary period.
- Fully paid team lunches and pay day breakfast sandwiches when office based.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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