Interviewer Support Supervisor

3 months ago


London, United Kingdom Ipsos Full time

**About The Role**:
**Ipsos has flexible opportunities just waiting for you for Telephone Market Research Supervisor positions**

We are looking for bright, enthusiastic and motivated people to join our Supervisor Team. Tasks and key skills include:

- Liaising with Team Leaders, Senior Management, Project Managers, and Agents
- Actively coaching and motivating agents to achieve and exceed targets set. Identify any gaps in knowledge and coach accordingly.
- Ensuring the agents in the team conduct interviews in accordance with Ipsos quality standards
- Setting aspirational daily targets, monitoring and evaluating agent performance. Identifying agents who are underperforming and providing guidance.
- Ability to multi
- task. You may be allocated multiple tasks at any time. Ability to be adaptable, analytical, efficient and thorough
- Promote the business ‘Best Practice’ policies. Be aware and understanding of Ipsos' 5 core values: Integrity, Curiosity, Collaboration, Client First and Entrepreneurial Spirit.
- The ability to remain calm and courteous under pressure and navigate tense situations especially during busy periods.

**Essentials**
- A laptop/PC running Windows 10 or above.
- A compatible USB connecting 'call centre style' headset with microphone.
- A stable and strong broadband connection when working remotely.
- Unrestricted access to somewhere quiet and private for the duration of any shift.

**The benefits**:

- £11 - £12.05 per hour
- Holiday pay
- Flexible shifts
- Full training and support provided
- Succession potential
- Full time, part time, freelance
- 10-hour shifts
- 12-hour shifts



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