Operational Admin Support Colorectal

7 months ago

London, United Kingdom Chelsea and Westminster Hospital NHS Foundation Trust Full time

Operational Admin Support Colorectal, band 5

**Cross site**: Chelsea and Isleworth

**Fixed-Term**: 12 months due to budget

Exciting opportunity for a enthusiastic and driven individual with attention to details and critical thinking ability to join Planned Care Operational Team in Chelsea and Westminster Foundation Trust.

PLEASE NOTE ADVERT WILL CLOSE ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

The Operational Admin Support Officer is responsible for delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the Senior Operational Management team and the Service Directors with the operational management of the services and delivery of national KPIs

The Post Holder will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; Patient Access and Theatre teams and other divisions to achieve agreed performance, productivity targets and clinical quality indicators; assist the in the delivery of objectives across the designated specialities as well as participate in mutually agreed projects and service improvement initiatives.

Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.

We have nearly 7,000 members of staff that arePROUD to Carefor nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.

We’re one of the best performing Trusts in the country. We’re also one of the top trusts to work for - our staff says they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.

Our facilities are some of the best in the country. We have been investing significant Capital year on year in our estate. We have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster and are planning an ambitious £60m development of an Ambulatory Diagnostics Centre at West Middlesex.

ROLES AND RESPONSIBILITIES
- Provide hands-on operational support to designated areas of the Division, ensuring the delivery of KPIs and services in line with expected service standards in Colorectal.
- Be accountable through the Deputy General Manager, Service Manager and Assistant Service Manager for the monitoring and delivery of key quality, productivity and performance targets by monitoring patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies
- Develop an understanding of the milestones of the allocated pathway for patients within a designated group.
- Manage cancer, elective and diagnostic pathways in designated area to ensure delivery of National and Local KPIs
- Identify from the Tracking List the next steps in the patient care pathway in line with clinical need
- Ensure patients access care in timely manner by securing clinical and diagnostic capacity in Colorectal on both sites, ensuring patients are informed
- Engage with patients, GPs and other external stakeholders directly to achieve timely treatment and KPI
- Update on all enquiries regarding patients' care and/or treatment on a pathway from external Trusts and General Practitioners in a timely manner.
- Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers.
- Manage basic rostering and clinic timetabling across the department of Colorectal Surgery. Liaise directly with clinicians regarding their activity, ensuring adequate medical staffing cover is in place to meet the clinical and operational needs of the service. Assist with the booking of additional medical staff as needed and maintain the relevant staffing spread sheets.
- Support ASM/SM with clinical leave management, effective clinic utilisation and capacity planning, identifying where there are inefficiencies or a lack of capacity and taking steps to address where productivity and access fall below targets
- Play a key role in ensuring effective systems of capturing high quality data and that all datasets are submitted to a high level of accuracy in line with required timescales.
- Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service

PLEASE SEE JD/PS FOR FULL JOB DUTIES

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