Field Visiting Officer

4 months ago

Romford, United Kingdom Capita Full time

As a Field Visiting Officer, you will visit customers currently without a TV licence at addresses throughout the Romford area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.
- Compensation: You will be rewarded a salary of £27080.40 pa, you will also be eligible for an uncapped commission scheme offering an annual average of £5,800 in additional earnings.

In addition, you will receive a tax-free business mileage allowance of 45p per mile on the first 10,000 miles (25p per mile thereafter) travelled. In addition to mileage completed between visits we also pay this allowance from and to your home address each day.
- Working hours: You’ll be working a 36.5-hour week on a flexible shift pattern, with 16 hours to be completed between 4pm-9pm Monday-Friday or anytime at weekend, with a potential of a four-day working week.
- Location: You will be home-based and spend your shift visiting people in communities across your region, Ideally you will be living in RM post code areas.

**Job title**:
Field Visiting Officer

**Core Responsibilities**:

- Conduct door to door visits to properties where no TV licence is registered
- Listen to customer reasoning for not having a licence and make an informed decision on next steps
- Accurately record visit details and complete daily timesheets via the handheld device
- Explain and sell the benefits of all licence payment schemes
- Take and accurately record payment details
- Attend court when required to give evidence in prosecution cases
- Carry out work and attend meetings as directed by the Visiting Manager
- Taking Records of Interview under caution

**What you’ll need to bring**:

- It’s essential that you have a full UK Driving Licence and access to your own a car, with at least a year of driving experience.
- You’ll need to be physically mobile, as you’ll be visiting multiple locations on a daily basis.
- Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
- Similar previous experience is not essential - we have colleagues who excel from a diverse range of backgrounds, whether that’s customer service, retail, sales, ex-Armed Forces or security, however, there is one thing in common - excellent communication skills.

**What’s in it for you?**

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.
- 23 days’ holiday (rising to 28) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
- As part of our safeguarding commitment, we’ll provide a range of safe working measures including the provision of body worn video cameras for all colleagues
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
- Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You'll receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one-to-one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands-on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.

**What we hope you’ll do next**:
**Location**:
Romford
,

United Kingdom

**Time Type**:
Full time

**Contract Type**:
Permanent

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