Technical Officer

2 weeks ago


Cheltenham, United Kingdom Cheltenham Borough Homes Full time

An exciting and rewarding role within the technical & investment team that provides data analysis, administrative support, and contributes to the team ’s focus of providing residents with an excellent service.

The team is responsible for holding accurate property related data for the properties it manages. The TO will oversee the stock condition survey programme and will actively assist with the validation, analysis, reporting and updating of the stock condition data. Furthermore, the TO will develop process maps, flowcharts and assist with training colleagues on the data collection and with the testing of future upgrades of the asset management database (QL).

The TO will be support the delivery of exciting planned maintenance works, including a carbon reduction project, supporting Cheltenham Borough Council's 2030 net carbon zero target; improving the energy efficiency of homes, reducing fuel poverty and supporting residents to maximise benefits from improvements. This will involve assisting CBH's Contact Centre by answering resident, contractor and colleague enquiries; raising and varying works orders; providing contractors with resident contact details; assisting with the collation and compiling of KPI data; assisting with managing the hard to access property procedure; contributing at contractor meetings; when required, assisting colleagues with additional project related tasks commensurate with the role.

Essential criteria for the role:
A team player with the desire to give an excellent customer service.

A process driven person with the ability to identify and rectify anomalies in data sets.

Accurate and able to keep detailed and comprehensive records.

Self motivated and results driven.

Good written communication skills.

Trustworthy, dependable and able to manage high workloads and competing priorities.

Desirable Criteria for the role:
Experience of data processing

Experience of having worked in a customer focused role.

Qualification: Business administration or other relevant qualification at NVQ level 3 or equivalent.

**Job Types**: Full-time, Permanent

**Salary**: £25,036.00-£26,571.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Free flu jabs
- On-site parking
- Referral programme
- Sick pay

Work Location: Hybrid remote in Cheltenham

Reference ID: 708



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