Care Navigator

Booking appointments and recalls in accordance with practice policy Ensuring total familiarity with all appointments systems in use, including regular and ad-hoc variations Process personal, telephone and e-requests for appointments Signposting patients effectively to the correct service Ensuring that when a patient attends for an appointment, they are clearly and correctly routed to the appropriate waiting area. Ensuring that patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner Responding to all queries and requests for assistance from patients and other visitors Ensuring all visitors attending the surgery are signed in according to practice protocol and the staff member informed Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover. Ensure procedures are completed. Data entry of new and temporary registrations and relevant patient information as required Entering requests for home visits onto computer including all relevant information and where necessary referring immediately to the doctor, and forwarded onto PCN ECP as appropriate.

Ensuring that any telephoned lab results are acted on according to the practice protocol. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Initiating contact with and responding to, requests from patients, team members and external agencies Ensuring all matters arising during the period of duty in reception, that cannot reasonably be dealt with during the duty period, are passed to the incoming Care Navigator in a clear and concise manner. Ensuring that paper medical records are available to the doctors upon request Ensuring that correspondence, reports etc are filed correctly Ensuring that all patient details are kept up to date on the computer and paper records. Ensuring that consulting rooms are checked at the end of each session and left secure Receive and make telephone calls as required.

stop smoking day etc). informing the Lead Nurse, as required. Note tidying adhering to our protocol, ensuring that all notes are tidied within 4 weeks of arriving. To process all referral letters and associated correspondence for all clinicians, ensuring that urgent letters are dealt with in order of priority and in accordance with the practice referral procedure.

To further ensure that all letters are spell checked and then re-read for accuracy of content and grammar. To process 2 week wait referrals the same day. Run the 2 week wait search on a daily basis to ensure no 2 week wait referrals have been missed. Check C-the Signs for referrals that have not been processed as well as mark those referrals that have been actioned.

To process referrals through the electronic referral system (ERS) and deal with any associated patient queries. Manage the ERS workflow ensuring tasks are actioned and dealt with in a timely manner. To ensure that all electronic referral forms are kept up to date and new ones imported as appropriate, ensuring they are passed to the Management Team for inclusion in the Staff Weekly Bulletin To prepare and ensure that outgoing post is posted at the end of each working day. To provide support to the clinicians with referrals and dealing with any problems that may arise Understanding, acceptance and adherence to the need for strict confidentiality Having the ability to use own judgement and resourcefulness, common sense and local knowledge to respond to patient enquiries and requests.