Sales Assistant

5 months ago

East London, United Kingdom SOAS Full time

**Company**: SON OF A STAG

**Location**: London, E1

**About Us**:
Since 1993, SON OF A STAG has established itself as the premier destination for Heritage Street and workwear in Europe and beyond. Our extensive selection features a wide range of specialised and rare apparel and footwear brands, particularly focusing on Japanese selvedge denim. All these offerings are conveniently housed under one roof, accompanied by expert services and exceptional customer services.

**Job Title**:Sales Assistant / Product Specialist

**Job Overview**:
SON OF A STAG seeks a passionate and customer-focused Sales Assistant / Product Specialist to join our team. As a key member of our retail staff, you will play a vital role in providing exceptional customer care, showcasing our products, and offering in-depth knowledge, particularly in Japanese selvedge denim.

**Responsibilities**:

- **Customer engagement**:Engage with customers in a friendly and helpful manner, providing personalised assistance and product recommendations based on their preferences and needs.
- **Product knowledge**: Become a product expert, especially in heritage streetwear and Japanese selvedge denim, offering detailed information about materials, craftsmanship, and cultural significance.
- **Sales**:Proactively assist customers in finding the perfect products, driving sales, and contributing to the achievement of store targets.
- **Visual merchandising**: Contribute to maintaining an aesthetically pleasing store environment, ensuring that displays highlight key heritage pieces.
- **Cash handling**: Process customer transactions accurately, handling cash and card payments in compliance with company policies.
- **Customer support**:Address customer inquiries, resolve issues, and ensure a positive and memorable shopping experience both in-store and online.
- **Product training**: Stay informed about new arrivals, fashion trends, and product features, participating in regular training sessions to enhance product knowledge.
- **Collaboration**:Work collaboratively with the store manager and E-commerce team to ensure a seamless and integrated shopping experience across all channels.

**Requirements**:

- **Retail experience**:Previous experience in retail or sales, with a passion for delivering exceptional customer care.
- **Product knowledge**: While a solid background in heritage clothing, especially Japanese selvedge denim, is preferred but not mandatory. A knowledge of antiques would also be useful but not essential. We are on the lookout for someone who can swiftly adapt and learn.
- **Customer-focused**: A friendly and approachable demeanour, with a genuine desire to help customers find the perfect products.
- **Communication skills**:Excellent communication skills, both verbal and written, with the ability to convey product information clearly and persuasively.
- **Team player**:A collaborative and team-oriented mindset, willing to support colleagues and contribute to the overall success of the store.
- **Flexibility**:Ability to adapt to changing priorities and tasks in a fast-paced retail environment.

This is an exciting opportunity to be part of a prolific high-end brand with a rich history in heritage clothing. If you have a passion for sales, product knowledge, and delivering outstanding customer experiences, we would love to hear from you

**Salary**: £10.00-£14.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Every weekend
- Monday to Friday
- Weekend availability

**Experience**:

- Retail sales: 2 years (required)
- Customer service: 2 years (required)

Ability to Commute:

- East London, E1 (required)

Work Location: In person

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