Night Porter
5 months ago
The Lodge at Perth Racecourse is looking for a **Night Porter **on a permanent basis to join us in this exciting opportunity. The shift pattern will be 4 shifts on 4 shifts off.
The Lodge at Perth Racecourse is a 26 bedroom hotel set in the stunning grounds of Scone Palace parklands, just a short 10 minute drive from Perth's city centre.
**What will I be doing?**
As a Night Porter you will be responsible for the following tasks;
- Have a visible presence within the hotel to ensure that all customers request and queries are responded to promptly and effectively.
- Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Conduct fire and floor walks to ensure guest security.
- To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.
- Front office tasks
- To ensure a welcoming ambience in the hotel
- To ensure all public areas are well maintained and kept clean and tidy
**What are we looking for?**
A **Night Porter** serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role, the attitudes, behaviours, skills and values that follow below are desirable;
- Previous experience in the same or similar role
- Positive can do attitude is essential
- To be able to work on own initiative
- Previous experience in the hospitality industry is desirable but not essential
- Ability to provide and demonstrate exceptional guest service is essential
**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be
**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Learning and development opportunities across our 7H portfolio
**Job Type**: Permanent
**Benefits**:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 12 hour shift
- Night shift
**Experience**:
- Hotel: 2 years (preferred)
- Night Porter: 2 years (preferred)
Licence/Certification:
- Scottish Personal Licence (preferred)
Work Location: In person
Reference ID: NP290823SO
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