Dispatch Controller
3 weeks ago
**Company**: ASCO UK Limited
**Employment Type**: Full Time/Permanent
**Location**: Aberdeen
The Dispatch Controller reports directly to the Lead Dispatch Controller and the purpose of the role is to ensure that all material is dispatched from the Quayside within relevant time scales and in a safe and accurate manner.
**Duties Include**:
- Maintain records and oversee cargo for tracking purposes
- Ensure all Dangerous Goods, SEPA and Waste documentation is present and correct
- Liaise with Vendors to coordinate efficiently the return of materials with regards to designated delivery bookings and available crane and forklift provision where required
- Ensure an accurate, auditable record of all activities within your area of work is maintained and correctly filed
- Dispatch cargo within TMS system and ensure accuracy is maintained.
- Develop and maintain effective customer and vendor relationships
- Undertake Live Safe Interventions where appropriate
- Build effective relationships with staff across all levels of the business
- Liaise with the Transport logistics controllers as required to ensure the timely supply of transport and return of cargo is achieved.
- Liaise with truck drivers and ensure all items dispatched are in line with ASCO procedures, Industry guidelines and legislative requirements.
- Ensure weekly Quayside vendor returns stock checks are conducted and correlated to Power BI reports.
- Maintain quarantine items area and ensure all queries are dealt with and dispatched in a timely manner.
- Closely work with Quayside forklift drivers to ensure cargo is live loaded or standing trailer loaded to ensure cargo is always loaded ready for dispatch.
Minimum Competencies (Skills, Knowledge, and Behaviours)
- Maintains positive work relationships
- Knowledge of Waste Regulations
- Working knowledge of MS Excel
- Transportation of abnormal load/regulations knowledge
- Ability to present a positive company image through first class customer service delivery and customer engagement
- Ability to adapt dynamically to changing situations
- Good communicator
- Ability to work under pressure and unsupervised
- Proactive in seeking and implementing way to improve operational performance
Minimum Qualifications
- Previous experience in a similar role
Desirable Qualifications/Competencies
- Previous customer service experience
- Dangerous Goods Awareness
Equality, Diversity and Inclusion (ED&I)
ASCO is committed to supporting and promoting Equality, Diversity & Inclusion (ED&I). This commitment is embraced by our Group Board and our Management Board and informs all of our activities and their impact on our customers, employees and our stakeholders.
**Closing Date**:
13/03/2023
**Job Types**: Full-time, Permanent
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