Cask Co-ordinator

**Reports To**: Office Manager

**Brief Overview**:

- Manage the whole cask process, from buying in to selling out
- Produce depot monthly cask flyer
- Maintain up to date pricing bible
- Organise monthly promotional cask drive days
- To work with Telesales, giving support and communicating fully relevant information re cask

**Core Duties**:

- To ensure high standards of customer service, managing cask levels and customer expectations.
- Produce a monthly depot cask flyer, from negotiating prices and deals from Brewers to the sell out price to customers. In-line with the depot flyer process and ensuring margin maintenance.
- Communicate to Telesales & Account Managers details of monthly flyer and when stock is available.
- E-mail flyers out to customers in a timely fashion.
- Take ownership of dates & stock rotation, this will minimise any short dated stock.
- Maintain the cask board within the Telesales area, to give visibility to Telesales as to what is available, dates, colour, abv & price.
- Liaise with National/Local Brewer to have Cask Drive Days. Produce up to date target lists from relevant cask information for Telesales to target.
- To promote the sale of LWC Drinks’ Signature Cask Ales.
- Maintain the buying bible with net prices, checking incoming invoices & authorise for payment.
- To ensure strong relationships with Warehouse, Account Manager & Telesales, need to be able communicate with all departments.
- To assist with basic administration tasks within the office

**Key Skills**:

- Excellent customer service skills
- Knowledge of cask ales
- Use of Microsoft Excel for spreadsheets and records
- Good team work skills
- Good communication and relationship building skills for internal and external Customers.