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Service Administrator

4 months ago

Livingston, United Kingdom ScoMac Catering Equipment Ltd Full time

**SERVICE ADMINISTRATOR - SCOMAC CATERING EQUIPMENT LTD - RAF-3263**

ScoMac Catering Equipment Ltd is one of the largest independent commercial catering manufacturers/suppliers within the U.K, an excellent and varied opportunity has arisen to recruit for a **Service Administrator **to complement our existing team.

**Role Overview**:
Reporting directly to the Service Administration Manager the primary purpose of this role is to provide an all-round administration support service. Other duties include;
- Update Customer Portals.
- Raise and monitor warranty calls.
- Raise Purchase Orders for subcontractors and monitor progress of job to completion.
- Collate and file electronically PPM sheets.
- Record / enter service calls within computer system.
- Resolve customer enquiries by gathering the relevant information and responding accordingly.
- Ensure all records are filed in a systematic format.
- Provide support to our invoicing / Contract Administration Departments as and when required.
- Improve quality of service by recommending improved processes.
- Undertake any other tasks / duties as may be reasonably required whilst supporting other members of the Service Department.

**Skills & Experience Required**:

- Possess previous experience in a similar role.
- Possess excellent reporting, data entry, organisational and interpersonal skills
- Be competent in Microsoft Office including Word, Excel and outlook. Experience of using 2serv / Exchequer operating systems would be an advantage but not essential as full training will be provided.
- Possess the ability to problem solve.

**What we offer in return**:

- Salary is negotiable dependant on skills and experience.
- Full time, permanent contract.
- Access to a contributory company pension scheme.
- A varied and interesting role with one of the largest independent commercial catering manufacturers / suppliers within the UK.

To find out more about our Company please visit our Company website.

We are an equal opportunity employer.

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Microsoft Office - Word, Excel: 3 years (preferred)
- 2serv / Exchequer: 3 years (preferred)
- Service Administration: 3 years (preferred)

Work Location: One location

Reference ID: RAF-3263