Team Leader

5 months ago

Wolverhampton, United Kingdom MAXIMUS Full time

Introduction:
**Be part of something great**

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Job Summary:
The Refugee Employability Programme is a newly established service to support refugees arriving in England to access the tools they need to become fully independent and provide for themselves and their families.

We are looking for Team Leaders to work within the Operational Delivery Team, supporting Business Managers leading Case Managers to deliver excellent service to customers from Onboarding through to exit.

The role will require the Team Leader to:
- Drive forward the performance and achieve individual and team targets.
- Through observation and file reviews, ensure contract key performance is achieved.
- Work closely with the Engagement Team, meeting and working closely with the Service Users, being a knowledgeable advocate of the service, we are delivering.
- Identify and generate referrals to the programme.
- Ensure staffing levels are fit for purpose, fill gaps in delivery due to holiday or absence.
- Support / motivate and encourage ongoing development of the team - sharing good practice, on-the-job training, attending courses.

The Team Leader will also take part in Caseload Reviews, supporting with proactive support for the Case Managers on the best interventions to support the service user journey.

As this is a contract being mobilised, the Team Leaders will support recruitment, training, mentoring to the team.

**This role is hybrid; working from an office located in the West Midlands (TBC) and also in the community - supporting and mentoring the team.**

Essential Job Duties:

- Leadership: Support the Business Manager to lead the Case Managers to deliver a high-quality service based on the needs of the individual. Support with training and development of the team. Conduct Caseload Reviews, File Reviews and Observations to support high standards of delivery.Share best practise experience, good news stories and opportunities to improve.
- External Partnerships: Work alongside the Community Engagement Officers within community settings. Demonstrate knowledgeability in respect to the service we are offering. Generate new referrals to the programme and support the tracking of the success rate of ongoing participation and implement corrective actions to increase and maintain these rates. Work with collages in English Language Training to understand the delivery and support where needed in coordinating events.
- Quality Assurance: Conduct Quality Assurance checks as detailed within the Quality Assurance Framework. Participate in regular reviews of performance against KPIs as well as observational and file checks on data records. Review non-compliance within your team and complete refresher training and coaching to ensure these are rectified. Be knowledgeable of your team’s performance and available in the support of any internal or external audits.
- Recruitment: Participate in the recruitment of staff and work with Training and Development to agree induction plans.
- Policies and Procedures: Comply with all maximus policies and procedures, demonstrating a clear understanding of the company values and ensure these are rolled out across your operational team.
- Community Partnership Network: Work collaboratively with the Partnership Team to develop a network of partner organisations who can provide complementary support to our participants that support improved independence.
- Planning: Hold responsibility for Event Planning, including Employer Job Fairs and engagement events. Be the point of contact for arrangements to support the delivery of the programme

Education and Experience Requirements:

- Management of staff development in a people facing environment.
- Coaching and Mentoring Experience including training and system and service awareness.
- Experience delivering employability and / or skills services ideally to a relevant customer group with a team delivering from multiple locations.
- A good understanding of programmes that require Self-referral generation.
- Experience of mentoring an operational team to achieve KPIs and Objectives.

Desirable
- An understanding of contract management.
- Experience of working on a programme in a community-based setting

Individual Competencies
- Flexible to the daily needs of the contract, role may vary depending on the needs of the service user so someone who is adaptable and able to manage competing priorities.
- Solve problems in robust and practical ways.
- Agile in personal approach and able to operate independently or part of the wider management team.
- Excellent written and verbal skills.

Des

  • Team Leader

    1 month ago

    Wolverhampton, Wolverhampton, United Kingdom Iceland Full time

    Join Our Team as a Team LeaderAt Iceland, we're committed to providing our customers with the best possible shopping experience. As a Team Leader, you'll play a vital role in ensuring our stores run smoothly and efficiently.About the RoleWe're looking for a motivated and experienced retail professional to join our team as a Team Leader. In this role, you'll...

  • Team Leader

    1 month ago

    Wolverhampton, Wolverhampton, United Kingdom Iceland Full time

    Join Our Team as a Team LeaderAt Iceland, we're committed to providing our customers with the best possible shopping experience. As a Team Leader, you'll play a vital role in ensuring our stores run smoothly and efficiently.About the RoleWe're looking for a motivated and experienced retail professional to join our team as a Team Leader. In this role, you'll...

  • Team Leader

    7 days ago

    Wolverhampton, United Kingdom Huntswood Full time

    Job DescriptionStarts: October 2024Location: 2 days a week on site (Wolverhampton) Training will be site-based for the first 4 weeksRate: £250 per dayHusp only recruitment - This is only available to individuals working via the Husp umbrella company, we can assist you with thisDuration: An initial five-month contractHuntswood is looking to partner with an...

  • Team Leader

    5 months ago

    Wolverhampton, United Kingdom Cineworld Group Plc Full time

    **Team Leader - Wolverhampton**: Location Wolverhampton Business Area: Cineworld Cinemas Job type: Full Time Contract Contact name: Avi Ghataore Job ref: 074116 Published: about 3 hours ago **Team Leader** If it is a little more responsibility that you are after, the Team Leader role is just for you. You and your team will be out there as the face of...

  • Team Leader

    3 weeks ago

    Wolverhampton, United Kingdom Huntswood Full time

    Starts: October 2024Location: 2 days a week on site (Wolverhampton) Training will be site-based for the first 4 weeksRate: £250 per dayHusp only recruitment - This is only available to individuals working via the Husp umbrella company, we can assist you with thisDuration: An initial five-month contractHuntswood is looking to partner with an experienced Team...

  • Team Leader

    3 weeks ago

    Wolverhampton, United Kingdom Huntswood Full time

    Starts: October 2024Location: 2 days a week on site (Wolverhampton) Training will be site-based for the first 4 weeksRate: £250 per dayHusp only recruitment - This is only available to individuals working via the Husp umbrella company, we can assist you with thisDuration: An initial five-month contractHuntswood is looking to partner with an experienced Team...

  • Team Leader

    2 weeks ago

    Wolverhampton, United Kingdom Huntswood Full time

    Starts: October 2024Location: 2 days a week on site (Wolverhampton) Training will be site-based for the first 4 weeksRate: £250 per dayHusp only recruitment - This is only available to individuals working via the Husp umbrella company, we can assist you with thisDuration: An initial five-month contractHuntswood is looking to partner with an experienced Team...

  • Team Leader

    2 days ago

    Wolverhampton, United Kingdom Huntswood Full time

    Starts: October 2024Location: 2 days a week on site (Wolverhampton) Training will be site-based for the first 4 weeksRate: £250 per dayHusp only recruitment - This is only available to individuals working via the Husp umbrella company, we can assist you with thisDuration: An initial five-month contractHuntswood is looking to partner with an experienced Team...

  • Team Leader

    2 months ago

    Wolverhampton, United Kingdom Iceland Full time

    Description The Food Warehouse is Iceland’s latest concept store. Now inside our 5th successful year, we are continuing to open our new, larger format Food Warehouse stores at pace up and down the country.  We believe that this success will come through our people and where best to start but right at the heart of the operation as a Team Leader. In...

  • Manufacturing Team Leader

    4 months ago

    Wolverhampton, United Kingdom Jam Staffing Solutions LTD Full time

    **Team leader** We are seeking a Team leader to join our client's team in Wolverhampton. our client produce quality formed metal fabrications. As a team leader, you will be responsible for day to day running of the shop floor to ensure efficient production processes. Previous experience in tube bending would be advantageous. **Role of Team leader**: -...

  • Aerospace Team Leader

    4 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom The Job People Full time

    Job Title: Press Shop Team LeaderAre you a motivated and experienced leader looking for a new challenge? We have an exciting opportunity for a Press Shop Team Leader to join our team at The Job People in Wednesfield, Wolverhampton.Job Summary:We are seeking a skilled and organized individual to lead our Press Shop team. As a Press Shop Team Leader, you will...

  • Aerospace Team Leader

    4 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom The Job People Full time

    Job Title: Press Shop Team LeaderAre you a motivated and experienced leader looking for a new challenge? We have an exciting opportunity for a Press Shop Team Leader to join our team at The Job People in Wednesfield, Wolverhampton.Job Summary:We are seeking a skilled and organized individual to lead our Press Shop team. As a Press Shop Team Leader, you will...

  • Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Q Underwriting Full time

    Job DescriptionWe are seeking a highly skilled and experienced Team Leader to join our team at Q Underwriting. As a key member of our leadership team, you will be responsible for leading and managing a high-performing team to achieve business objectives and deliver exceptional customer service.Key ResponsibilitiesLeadership and Management: Provide strategic...

  • Team Leader

    4 months ago

    Wolverhampton, United Kingdom Restore Digital Full time

    **Business Unit: Restore Digital** **Location: Willenhall, Wolverhampton, WV13 3XB** **Contract Type: 3 Month Fixed Term Contract - Full Time** **Hours: 40 (Monday to Friday)** **Salary: £26,374.40** - Are you an experienced Team Leader looking for a new challenge? Restore Digital in Willenhall is offering an exciting opportunity for a proactive...

  • Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom Q Underwriting Full time

    Job DescriptionWe are seeking a highly skilled and experienced Team Leader to join our team at Q Underwriting. As a key member of our leadership team, you will be responsible for leading and managing a high-performing team to achieve business objectives and deliver exceptional customer service.Key ResponsibilitiesLeadership and Management: Provide strategic...

  • Aerospace Team Leader

    1 month ago

    Wolverhampton, Wolverhampton, United Kingdom The Job People Full time

    Job Title: Press Shop Team LeaderAre you a motivated and experienced leader looking for a new challenge? We have an exciting opportunity for a Press Shop Team Leader to join our team at The Job People in Wednesfield, Wolverhampton.Job Summary:We are seeking a skilled and organized individual to lead our Press Shop team. As a Press Shop Team Leader, you will...

  • Aerospace Team Leader

    1 month ago

    Wolverhampton, Wolverhampton, United Kingdom The Job People Full time

    Job Title: Press Shop Team LeaderAre you a motivated and experienced leader looking for a new challenge? We have an exciting opportunity for a Press Shop Team Leader to join our team at The Job People in Wednesfield, Wolverhampton.Job Summary:We are seeking a skilled and organized individual to lead our Press Shop team. As a Press Shop Team Leader, you will...

  • Team Leader/ Quality

    4 months ago

    Wolverhampton, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you an experienced production team leader/ Quality Inspector seeking a new opportunity within Wolverhampton? If so, look no further! As we may have the role for you. Pertemps are currently recruiting on behalf of our client based in Wolverhampton. Our client is on site at a well-known manufacturing facility. The role will be working...

  • Production Team Leader

    4 months ago

    Wolverhampton, United Kingdom Recruit 12 Full time

    **Production Team Leader** **Wolverhampton** **Up to £35,000 (incl. Shift Allowance)** **Working Hours: 3-Shift Rotating, Monday-Friday: 06:00-14:00, 14:00-22:00 & 22:00-06:00** Reporting to a Production Supervisor this role is responsible for the day-to-day smooth running of their area. With the assistance of a Lead Operator, the Team Leader will be...

  • Care Team Leader

    3 weeks ago

    Wolverhampton, Wolverhampton, United Kingdom CareTech Group Full time

    About CareTech GroupCareTech Group is a leading provider of person-centred care services, dedicated to delivering high-quality support to adults nationwide.Job Title: Care Team LeaderWe are seeking an experienced and compassionate Care Team Leader to join our team. As a Care Team Leader, you will be responsible for leading a team of care professionals,...