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Sales and Customer Service Executive

3 months ago

Grimsby, United Kingdom Hays Specialist Recruitment Limited Full time

Sales and Customer Service Executive £25,000-£30,000 Grimsby Full time (up to 2 days hybrid)
**Your new company**
You will be working for a company based in Grimsby that supply specialist goods into the marine industry. You will be working within the sales team as the first point of contact for sales enquires, passing on queries to the relevant internal and external teamsand being responsible for following up quotations through to them becoming firm orders.
**Your new role**
Act as primary point of contact for customers and regional representatives.
Provide sales support to external sales team.
Co-ordinate our pre-sales activities by registering and processing enquiries in cooperation with external sales team and other departments in line with relevant company operating procedures.
Co-ordinate Technically detailed tenders for Project Business using product knowledge and with input from Plant and other internal departments.
Proactively follow up with clients and local representatives to progress quotations to order placement.
Maintain records, files and registers of enquiries, quotations and orders.
Register new sales orders and liaise with internal departments in order to process sales orders in line with company operating procedures.
Liaise with order processing department to obtain and provide regular feedback to customers on order status.
With support from Marketing, obtain and issue literature and information to customers as/when requested.
**What you'll need to succeed**
Minimum 2 years' experience of working in a busy sales office environment including order processing, proposal writing and proactive follow up to tenders and quotes.
Working as part of a Team.
Excellent organisation skills and ability to prioritise a varied and often deadline oriented workload with minimum amount of supervision.
Working with Customer Relationship Management (CRM) systems
SAP experience beneficial but not essential
Database and record maintenance
Good understanding of IT systems including Microsoft Office suite.
Order processing and documentation processes.
Export and Distribution processes and relevant legislative requirements.
Educated to A-level or equivalent with a good standard of education.
European language; French or Spanish desirable but not essential.
Computer literacy (MS Office).
Excellent interpersonal skills and verbal / non-verbal communication skills.
Time management and organizational skills.
**What you'll get in return**
Salary between £25,000-£30,000
Company pension
Private Medical Insurance
Subsided canteen
Subsided gym
Free car park
Flexi time working
Hybrid working ( max 2 days at home a week)
**What you need to do now**
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.