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Operations Co-ordinator

4 months ago

Tamworth, United Kingdom Crown SDS (Service Delivery Solutions) Full time

**Transport Operations Co-ordinator working night shifts**

Crown SDS are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. To provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers’ needs and in line with the Company’s objectives.

Shift pattern is 4 on 4 off 12 hours shifts with various start times.

**Duties Include**:

- To provide a consistently high standard of Customer Service to all customers
- Respond appropriately and professionally to all customer requests
- Respond appropriately and professionally to all driver requests
- Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction
- Maintain continuous contact with Customer and Driver during end to end process of our service provision.
- Costing of jobs for Customer and Driver
- Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail.
- Handling of live customer complaints
- Achieve response times (SLA)
- Full awareness of real-time resource availability
- Accurate pricing of jobs for drivers and customers as per pricing process
- Maximise profit and prevent occurrence of loss making jobs

**Applicant Criteria**:

- Strong work ethic giving full attention to detail and accuracy
- Able to solve problems with mínimal supervision
- Be able to demonstrate a strong customer focus in a fast paced environment.
- Excellent customer service skills with rapport building abilities
- Excellent communication skills especially a high standard of telephone etiquette
- Strong administration skills
- Willingness to be flexible
- Excellent interpersonal skills, with willingness to co-operate and work effectively as part of a team
- Previous customer service experience is essential
- Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate.
- Generates enthusiasm and has a positive attitude to change.
- Able to work on your own initiative and prioritise workloads
- Industry experience desired but not essential

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£29,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount

Schedule:

- Night shift

Ability to commute/relocate:

- Tamworth, B78 3HH: reliably commute or plan to relocate before starting work (required)

Work Location: In person