Senior Customer Care Associate

6 months ago

Hounslow, United Kingdom Convelio Full time

**\uD83C\uDFA8 Who Are We?**

Convelio is a licensed freight forwarding startup at the forefront of the intersection between Tech, Logistics, and the Art World. We specialize in the global shipping of high-end goods, including paintings, sculptures, and other valuable or bulky merchandise.

By leveraging our proprietary algorithm, we offer real-time shipping quotes and provide an end-to-end logistics service tailored to the unique needs of the art market. Our mission is to combine technology and tradition, making the shipping of bulky and valuable items as seamless and accessible as possible.

Our diverse customer base includes art galleries, antique dealers, auction houses, online platforms, and interior designers. With over 180 colleagues spread across Paris, London, and New York, Convelio embraces a startup and international culture. We take pride in solving complex logistics challenges for our clients, enabling both sellers and buyers in the art market. Backed by cutting-edge technology and prominent VC support, we have the global network and resources (including €30 million Series B funding in March 2022) to seize exciting market opportunities.

Visit our Career Page to learn more about joining our team \uD83D\uDC99

**\uD83C\uDFA9 Your Role**:
We are looking for a high-energy, results-driven, team-oriented Senior Customer Expert with Fine Arts experience to join our rapidly-growing team Customer Care team to help us extend our success and keep our clients happy

You will be the key point of contact for our customers and therefore manage their precious requests & expectations during shipments. As well as shipping artworks, we also ship design pieces, furniture and antiques.

**✏️ What you'll do**:

- Manage incoming customers requests, including quotes & use of our pricing algorithm.
- Follow the customers shipments and proactively update them on latest evolutions
- Develop your own customers relationships and guarantee Convelio's reactivity and level of service
- Communicate with the different logistics teams (customer service, first mile, last mile, customs ) to fix together thousands of different issues every day
- Suggest improvements in operational processes within the Operations team
- Work with the tech team on our current and future (very) sexy platforms and products

**\uD83E\uDDD1‍\uD83C\uDFA8 Your profile**:

- You have a solid experience in Customer Service/Care in the Art market and/or in a start-up environment
- Any experience in freight and/or logistics will be very helpful to you in this role
- You are fluent in English, you have excellent written and verbal communication skills
- You are positive, curious, self-motivated and hands-on
- You are an excellent learner and have the desire to adapt to new concepts and technologies
- You have great analytical skills and are comfortable working with numbers (you’ll need to be to handle quotes for our customers)
- You are detail-oriented, you have strong organizational skills and are disciplined in daily activity planning (ability to manage tightly, over time, a large quantity of information)
- You are OK with multi-tasking and can synthesize multiple perspectives to get the most important thing done
- You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment
- You are OK working from the office in the warehouse in Hounslow 2 days/week (3 during probation).

**\uD83C\uDF0D What we offer**:

- Hybrid policy: up to 3 days of remote work
- 25 days of paid leaves
- 3% for your private pension scheme, from Day 1
- Health insurance
- Join a diverse team where support is our ethos and growth is our ambition.
- Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program.
- Bond with teams over Convelio-sponsored virtual and physical initiatives: art history courses with accredited professors, remote or physical team building events, off-sites, and after work meet-ups...
- **️ The hiring process**:

- First interview with our Talent Acquisition Manager, Ilaria
- Interview with Fine Art Team Lead, Jacqui
- Case with UK General Manager, Jasmine
- Interview with COO, Clément

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