Patient Coordinator

THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO FUNDING.

To act as secretarial and administrative support to Health Care Professionals for the Community Respiratory service throughout Powys, liaising with Clinicians in other specialties, General Practitioners and other teams and agencies regarding the provision of Respiratory Services in Powys.

Provide secretarial and clerical support to any meetings as required.

Prioritise workload and time management to meet deadlines.

Set up and manage HCP clinics across Powys ensuring that new referrals follow RTT pathways in a timely manner. This includes booking and sending out of appointments for clinics. Enter all clinical appointments onto WPAS and ensure these appointments are cashed up in a timely manner.

Prepare information for HCP clinics, liaising with Administrators across numerous sites.

Retrieve and input appropriate information from/onto WPAS and WCCIS.

Audio typing of clinic letters and reports.

Track ongoing referrals and monitor their progress.

Undertake specialist typing/support duties for clinics held by Health Care Professionals, when required.

Deal with all telephone enquiries coming into the Service, including from members of the public.

Complete any statistical data as required in respect of contracts and services.

Undertake the ordering of administrative supplies via Oracle as required.

Ensure where necessary follow up appointments are arranged, and caseloads managed appropriately in accordance with WG targets.

Manage the Service waiting list under the direction of Team Leaders in accordance with WG targets.

Liaise with service clinical staff ensuring messages are given and received in a timely manner and enquiries dealt with efficiently.

Scan or upload reports and correspondence to the electronic record system (WCCIS) in a timely manner and following Powys guidelines.

Being the smallest Heath Board in Wales means that you won’t get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We’re also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales Achieving a healthy ’life work’ balance is essential, and something we recognise by prioritising your well-being.

Set up and manage HCP clinics across Powys ensuring that new referrals follow RTT pathways in a timely manner. This includes booking and sending out of appointments for clinics. Enter all clinical appointments onto WPAS and ensure these appointments are cashed up in a timely manner.

Prepare information for HCP clinics, liaising with Administrators across numerous sites.

Retrieve and input appropriate information from/onto WPAS and WCCIS.

Audio typing of clinic letters and reports. Distribution of these via post or WCCIS which includes ensuring referrals are sent to other specialities / hospitals in a timely manner.

Track ongoing referrals and monitor their progress.

Undertake specialist typing/support duties for clinics held by Health Care Professionals, when required.

Deal with all telephone enquiries coming into the Service, including from members of the public who may be irate or distressed or have concerns regarding service delivery.

Complete any statistical data as required in respect of contracts and services.

Undertake the ordering of administrative supplies via Oracle as required.

Ensure where necessary follow up appointments are arranged, and caseloads managed appropriately in accordance with WG targets.

Manage the Service waiting list under the direction of Team Leaders in accordance with WG targets.

Liaise with service clinical staff ensuring messages are given and received in a timely manner and enquiries dealt with efficiently.

Scan or upload reports and correspondence to the electronic record system (WCCIS) in a timely manner and following Powys guidelines.

Maintain comprehensive office systems ensuring prompt access to information.

Support the local audit process by producing statistical figures as requested by the Respiratory Clinical Lead.

Contribute to ongoing projects as required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.