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Reception Supervisor

1 month ago

Bristol, United Kingdom Hilton Garden Inn Hotel Full time

**Reception Supervisor**

Hilton Garden Inn Bristol City Centre, BS1 6BF

**WHY JOIN US?**

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.

**THE ROLE**

As ‘Reception Supervisor’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

**WHAT YOU’LL BE DOING**
- Supervising, training and coaching team members
- Delivering top quality Customer service
- First point of contact for our guests
- Work effectively with the team and other departments
- Checking guests in and out, processing payments
- Good knowledge of the hotel facilities and services we offer
- Maximising revenue through upsells and room sales
- Administration and Technology savvy
- Available to work when the team and hotel needs you

**WHAT’LL MAKE YOU A GREAT FIT FOR US HERE AT VALOR**

You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

**WHAT YOU’LL BECOME A PART OF**

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

**HOTEL DESCRIPTION**

This hotel is perfectly situated in the modern business district, just five minutes from Temple Meads Station and ideally located for exploring the city. Guests can enjoy on-site car parking, complimentary Wi-Fi and fitness room. From some of the rooms guests can take in the stunning views of Temple Gardens and the ruins of the 17th Century Temple Church. The hotel also has Recess a space where guests can eat, drink and meet in whatever way they wish, day through to night in side or on the heated outdoor terrace.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Pay: £25,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- On-site gym
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- BS16BF: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Hospitality: 1 year (preferred)
- Administrative: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: HGI RS01

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