Customers & Engagement Team Member
6 days ago
An exciting opportunity to join the Environment Agency’s Wessex Customers & Engagement team.
- You'll work with national and area-based colleagues, providing diverse information to a wide range of customers. You'll deliver great customer service to ensure people find us easy to engage with and our reputation is protected.
- Primarily, you will:
- Deliver excellent customer service to people across the Wessex area
- Work with teams and colleagues across the Environment Agency to gather accurate information
The team
- A supportive and friendly team, working hard to deliver excellent customer service. We manage a range of requests from an informed and diverse customer base, and help internal teams to proactively engage with partners and communities. Playing an important role in managing relationships that are essential to our reputation and business delivery.
- For more information about working for the Environment Agency and what we do visit our careers page environmentagencycareers.co.uk
Experience/skills required
- Seeking a self-motivated and customer focused person.- Excellent written and verbal communication skills
- Able to produce high quality work
- Organised, flexible, able to prioritise workloads and meet tight deadlines
- Experience of dealing with customer enquiries and data requests
- Excellent interpersonal skills and be confident in engaging with customers and colleagues
- Good IT skills. Able to use Microsoft packages including Outlook
Contact and additional information
- The role can be based at either our Blandford or Bridgwater Offices, with flexible home working included. As a dispersed team, there is an occasional need to travel. Flexible working arrangements are in place to support your work/life balance.
- We’re looking for applicants who believe that having a truly diverse, representative, and engaged workforce is fundamental to protect the environment and effectively serve our communities.
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