Receptionist

6 months ago

Wigston Magna, United Kingdom Bushloe Surgery Full time

**JOB TITLE**: RECEPTIONIST REPORTS TO: Patient Services Manager/Patient Service Team Leader HOURS: 37 per week Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job Responsibilities: Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Scanning and photocopy as requested Reception Receiving patients consulting with members of Practice team Handling completed repeat prescriptions to patient and checking date of birth and name and address details Be able to cover all reception positions as necessary Appointments Process appointment requests for same day and future appointments from patients by telephone and in person Deal with home visit requests Computer Process patients change of address computer data and medical records (have knowledge of Practice area) Process the completion of tasks sent in relation to patients for various purposes Process repeat prescription request in accordance with Practice guidelines Telephone Have good knowledge of telephone system Be confident in handling all types of calls received to the Practice system in a courteous and timely manner Other Tasks Clear reception/rooms after surgeries Ensure building security have thorough knowledge of doors/windows/alarm. Provide refreshments as required to members of the Practice team Any other tasks allocated by managers Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

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