Receptionist

1 month ago


Peterborough, United Kingdom Figflex Offices Full time

**FigFlex Offices Ltd - Receptionist & Administration Support**

**Reporting to**: Building & Centre Manager

**Employee Responsibility**: Clients / Prospects / Contractors / Visitors

**Job Profile**:
A FigFlex Receptionist & Administration Support will play a key role in providing a quality first impression for FigFlex Offices centre and for the overall centre/building.

The focus of a RS is to be the first point of contact for all visitors, ensuring that they are provided with the utmost courtesy and professionalism, providing exemplary client service and client satisfaction to both current and prospective clients, as well as working alongside the Building &
Centre Manager to drive the business, meeting the expectations and requirements of the client and

FigFlex Offices.

**Role Responsibilities**:
**Front of House**
- Ensure customer experience of front of house and switchboard services is maintained to the company’s high standards.
- Monitor and maintain the standards of the front of house, meeting rooms and support offices.
- Assist with all meeting room bookings, equipment requirement and hospitality arrangements.
- Manage and control access and egress to the building. Issue/collect visitor security passes.
- Manage customer vehicle parking, ensuring spaces are booked when required and clearly marked with a strict approach to car park abuse.
- Perform visitor and new user inductions into building.
- Manage all deliveries into the building ensuring packages and mail are kept safe and are received by the correct body.
- Ensure all issues have been attended to in a timely manner, with progress and record of the outcome to include response times to all requests.
- Ensure all security procedures are always maintained.

**Customer Service**
- Ability to maintain a professional and customer obsessed culture.
- Ensure preparation and maintenance of all client files / records.
- Handling client enquiries and acting in a timely fashion, overseeing team dealing with day-to-day administration.
- Ensuring reception and all communal areas are welcoming, clean and tidy, safe and professional at all times.
- Ensuring full product and service knowledge.
- Ensuring all meeting/training rooms are to a high standard in all areas of the provision, and all members of the team are fully training in the AV equipment to assist clients / customers.

**Maintaining Standards**
- Ensure general housekeeping checks to all floors, kitchens and toilets are conducted to maintain a high level of cleanliness and ensure that full stocked kitchens and break out areas to include all health and safety elements daily, weekly, monthly.
- Working closely with the Building Manager to support each business functions to ensure standards are maintained and all functions have cover when needed.
- Liaise with maintenance support providers regarding any building maintenance issues.
- Adhere to all company policies and procedures.
- Act as a link between the landlord and clients.

**Job Types**: Full-time, Permanent

**Salary**: £10.90 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Peterborough, PE2 6FY: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Receptionist (LWP)
Expected start date: 01/06/2023


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