Operations Assistant

5 months ago

Birmingham, United Kingdom Peters Booksellers Full time

**Operations Assistant - Fixed-Term Contract**

**Peters are recruiting an Operations Assistant to join our Operations team in our distribution centre in Birmingham city centre.**

**In this role you will**:

- Ensure that customer orders are swiftly, accurately and efficiently handled in order to provide the best possible service to our customers
- Work flexibly in various operational areas of the business on an ‘as need’ basis, with the opportunity to specialise in a particular function should need dictate

Each operational area and key duties are detailed below:
**1. Goods inwards**
- Unpack and warehouse goods from our suppliers
- Match goods against routing slips
- Identify and action discrepancies between goods delivered and those ordered

**2. Order checking & stationery production**
- Warehouse products according to routing instructions
- Produce “stationery files” itemising the products to be shipped to customers and detailing any production processes required for each
- Sequence products according to the order of the “stationery files” ensuring that the product and quantity of products is correct with no damages
- Create jobs in our production tracking system and ensure that any necessary instructions and documentation are created and passed on through our internal supply chain
- Produce the required stationery necessary to complete jobs in our production tracking system according to the instructions for each customer

**3. Servicing & invoicing**
- Affix various labels to products according to product type and customer instructions
- Fit plastic book covers according to product type and customer instructions
- Ensure the accuracy of earlier processes by ensuring goods and stationery match the job and customer expectations
- Identify and action discrepancies

**4. Dispatch**
- Pack products according to customer instructions ensuring that no damage occurs in transit
- Dispatch products using our own and courier systems to ensure traceability
- Ensure daily delivery deadlines are met

**5. Customer bookshop**
- Warehouse products according to routing instructions and standard guidelines

**You will need**:

- Accuracy and attention to detail - it is important that every job contains the correct products and in the exact order required
- A good standard of written and spoken English - it is important that you can follow the training you will receive and any written instructions for each batch of work
- Focus and concentration - the requirements of our customers are complex and varied
- The ability to work with mínimal supervision, the initiative to resolve minor problems and to liaise with the operations management team to identify and resolve larger issues
- Experience of computer packages would be beneficial though full training on our internal systems will be provided
- The ability to carry out the physically demanding tasks of the job which may include sitting and standing for long periods, pushing trolleys, as well as lifting and carrying goods

**What we offer**:

- National Minimum Wage
- Six month fixed-term contract
- 37.5 hours per week, Monday to Friday
- Flexible working patterns to suit the employee
- Mentoring and training to help you succeed
- Support from supervisors, managers and HR
- A modern, comfortable working environment
- Based in the city centre with easy commuting to all local areas

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: Up to £11.44 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

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