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Student Hub Administrator

4 months ago

London, United Kingdom Bridge of Hope Full time

We are currently recruiting for a Student Hub Administrators to work within Higher Education based near South Kensington. Fully on campus. Hours 9-5pm Monday - Friday. Start 19^th June - 3 months with a view to being extended. Pay £17.46ph. This position is front of house and requires excellent people skills, attention to detail, good MS office experience.
Deal with all students, parents and other parties' queries and resolve any issues regarding all aspects of student life, academic, social and welfare.
Manage, resolve or triage student queries working within service level agreements with specialist administration teams such as Admissions, Student Financial Support, Records, Assessments, Tuition Fees and International Student Support.
Provide guidance and advice within agreed service levels, escalating complex issues to relevant specialist teams.
Ensure information is recorded in the enquiry management system consistently and accurately to assist with monitoring, evaluation and tracking.
Ensure that visitors to the Student Hub are dealt with promptly and efficiently in line with department standards and follow up enquiries on behalf of students through to resolution, and if necessary, with the appropriate section or department and ensure a timely and accurate response is given.

**Why work with Adecco**:
20 days annual leave 9 days bank holiday
Perks at work - discount vouchers and points to spend
Support program with 24/7 helpline
Eye care vouchers
Competitive pension scheme
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.