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Provisioning Agent
3 weeks ago
**Job Title: Provisioning Agent**
**Location: Henley-on-Thames office and home working**
**Salary: £25k - £29k Dependent on experience**
**Role and Responsibilities**
- Provision services for new orders
- Communicate with customers, suppliers and internal customers on a needs basis
- Dispatch equipment to customers as and when necessary
- Upkeep an accurate and informative order stack
- Allocation of engineering resource for provisioning orders
- Ensure orders are completed within published SLAs (where feasibly possible)
- Maintain, review and upkeep milestone SLAs
- Daily liaison of requirements with Head of Provisioning
- Provide customer with key milestone updates
- Upkeep and realization of provisioning related quality objectives
- To ensure all output conforms with the Quality Policy
- Own any additional projects which are reasonably passed to you from the Head of Provisioning
- General office duties as per established HQ working practices
**Objectives**
- Improve customer satisfaction levels through timely and accurate realization of customer orders
- Improve the order-to-bill cycle by ensuring all orders are completed within SLA
- Competently manage an order stack of up to 100 orders (within a given timeframe)
- Overarching attitude of continual improvement
**Qualifications and Education Requirements**
Ideally understanding of all elements of the provisioning work process, and how products are provisioned
**Preferred Skills**
- Highly articulate
- High standard of written English
- Numerate
- Outgoing
- Open and transparent approach to your work
- Knowledge/understanding of Voip/Payment solutions would be an advantage
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