Customer Service Advisor

5 months ago


Usk, United Kingdom Independence Direct Ltd Full time

**Job description**

Independence Products Ltd is an established UK supplier of medical devices designed to improve the quality of life of patients with chronic medical conditions.

The Independence Direct Prescription Home Delivery Service was established in 2017 and is dedicated to the supply of specialist shower protection and activity pouches for Haemodialysis and Peritoneal Dialysis patients.

Our business is expanding, and we are looking for an enthusiastic customer service advisor to join our busy team. This role will be a full time position ,Monday to Friday between 9am and 5pm.

**Key Responsibilities**

Processing and endorsing customer's orders via their NHS Prescriptions.

Keeping accurate records of customer interactions, process customer orders where applicable and file documents via company software.

Identifying and assessing customers’ needs to achieve high satisfaction outcomes.

Follow company communication procedures, guidelines, and policies. Keeping confidential records and information private and secure as per company procedure and legislation.

Building sustainable relationships and trust with customer accounts through open and interactive communication.

Going the extra mile to engage customers and maintain customer loyalty.

Liaise with off site inter company personnel to arrange customer collections, deliveries and correspondence as required.

Assist customers to register online and ensure the order meets their requirements.

Process sample requests and follow up to point of order.

Communicate with customers regarding their orders, including any delays or changes in delivery.

Liaise with appropriate primary care professionals to enable the patient to obtain their prescription requirements.

Work as part of the wider sales and marketing team to drive positive company sales results.

**Salary**: £20,600.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking

Schedule:

- Monday to Friday

COVID-19 considerations:
The Covid-19 risks are reviewed regularly and any actions required are implemented

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Reference ID: IDL 0723



  • Usk, United Kingdom NFU Mutual Agency Full time

    **The Role**: **Customer Service Advisor Apprentice** **Circa £15,000 Salary, rising to £18,000 upon successful completion of Apprenticeship** **Full Time position** **Permanent Contract** **Location: Usk, Monmouthshire** **Monday - Friday, 9am - 5pm** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including...


  • Usk, Monmouthshire, United Kingdom JAM Recruitment Full time

    Job Title: Financial Services AdvisorFinance AdvisorInitial 12 Month Contract2-3 days per week on site in Glascoed, Monmouthshire£18.95 Per Hour (Umbrella Rate - Inside IR35)The RoleCash AllocationDebtor reviews, preparation of key areas of discussion and escalation, speaking confidently and knowledgably to senior stakeholders in debt reviews, produce and...


  • Usk, Monmouthshire, United Kingdom JAM Recruitment Full time

    Job Title: Financial Services AdvisorFinance AdvisorInitial 12 Month Contract2-3 days per week on site in Glascoed, Monmouthshire£18.95 Per Hour (Umbrella Rate - Inside IR35)The RoleCash AllocationDebtor reviews, preparation of key areas of discussion and escalation, speaking confidently and knowledgably to senior stakeholders in debt reviews, produce and...


  • Usk, Monmouthshire, United Kingdom JAM Recruitment Full time

    Job Title: Financial Services AdvisorJob Summary:We are seeking a highly skilled Financial Services Advisor to join our team. As a key member of our finance team, you will be responsible for providing expert financial advice and guidance to our clients.Key Responsibilities:Manage cash allocation and debtor reviews to ensure timely and accurate financial...


  • Usk, United Kingdom Smart Energy Homes Ltd Full time

    **Job Title**:Telephony Customer Service Handler & Appointment Setter **Department**:Customer Services **Location**:Usk, NP15 1BH **Job Type**:Full-time, permanent At Smart Energy Homes we are all about tackling fuel poverty, reducing carbon emissions, and saving money on energy bills. We pride ourselves on offering a friendly and professional service...


  • Usk, Monmouthshire, United Kingdom JAM Recruitment Full time

    Finance professionals with a passion for cash allocation and debt review are invited to apply for this exciting opportunity with JAM Recruitment.Key Responsibilities:Cash allocation and debtor reviewPreparation of key areas of discussion and escalationSpeaking confidently and knowledgably to senior stakeholders in debt reviewsProducing and distributing...

  • Anglican Chaplain

    5 months ago


    Usk, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 342053**Salary**: - £39,725 - £41,633- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer- Band 5**Contract type**: - Permanent**Type of role**: - Other**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About the...

  • Customer Team Leader

    5 months ago


    Usk, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 51 Bridge Street, Usk, NP15 1BQ- Pay: £13.32 per hour- Contract: 24-30 hours per week + regular overtime, part time, permanent- Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...

  • Customer Team Member

    5 months ago


    Usk, United Kingdom Coop Full time

    **Customer Team Member** Location: 51 Bridge Street, Usk, NP15 1BQ Pay: £10.90 per hour + great benefits Contract: 24 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings of 6am (store opening), afternoons, late evenings of 10pm (store closing) and weekends, to be discussed at interview. Full...

  • Customer Team Member

    5 months ago


    Usk, United Kingdom Coop Full time

    **Customer Team Member** Location: 51 Bridge Street, Usk, NP15 1BQ Pay: £10.90 per hour + great benefits Contract: 12-16 hours per week + regular overtime, permanent, part time Working pattern: Monday-Sunday, shifts will fall between 6am-2pm. To be discussed at interview Full training given As a customer team member at Co-op, you’ll provide...

  • Customer Team Member

    5 months ago


    Usk, United Kingdom Coop Full time

    **Customer Team Member** Location: 51 Bridge Street, Usk, NP15 1BQ Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 5.30am), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given You...

  • Customer Team Leader

    5 months ago


    Usk, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Co-operative Food, 51 Bridge Street, Usk, NP15 1BQ - Pay: £12.10 per hour + great benefits - Contract: 32 hours per week + regular overtime, permanent, part time - Working pattern: 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...

  • Waiting Staff

    5 months ago


    Usk, United Kingdom The Lodge Bistro Full time

    **Responsibilities**: - Serve food and beverages to customers according to their orders and preferences. - Take customer orders. - Make coffee, tea, and other beverages. - Interact with customers in a friendly manner. - Answer customers' questions about products and services. - Serve food and beverages to customers. - Handle cash. - Work as part of a...

  • Tesco Store Leader

    5 days ago


    Usk, Monmouthshire, United Kingdom Tesco Full time

    About the RoleAt Tesco, we're looking for a skilled and motivated Store Leader to join our team. As a Store Leader, you'll play a key role in driving sales growth, improving customer satisfaction, and leading a team of colleagues to achieve exceptional results. Key ResponsibilitiesLead a team of colleagues to deliver excellent customer service and achieve...

  • Apprentice Butcher

    5 months ago


    Usk, United Kingdom Morris's of Usk Garden Centre and Farm Shop Full time

    We are seeking a full time apprentice Butcher to learn all different skills of the business. The business prides itself on delivering top quality products with excellent customer service. The Farm Shop, including the Butchery department, both hold a five-star hygiene rating. As a butcher you will demonstrate exceptional skills in butchery, and work with...


  • Usk, United Kingdom Fresh car care Full time

    '''Duties:''' - Clean and detail vehicles according to company standards and customer specifications - Vacuum, shampoo, and steam clean carpets and upholstery - Wash, wax, and polish vehicle exteriors - Clean windows, mirrors, and other glass surfaces - Inspect vehicles for cleanliness and report any damages or issues to management - Ensure all cleaning...


  • Usk, United Kingdom Morris Of Usk Garden Centre Full time

    **Farm Shop General Assistant (including Deli duties)** **The Role**:We are seeking an experienced general assistant to join our team across our busy Farm Shop and Deli departments at Morris' of Usk. The role will be in a customer-focused environment across our departments within the farm shop. As a general assistant, you will work as part of a friendly...

  • Seasonal Food

    5 months ago


    Usk, United Kingdom CWRT BLEDDYN LTD Full time

    **December F & B Assistants** This is a seasonal position for December including working Christmas day or New year's Eve **Responsibilities**: - Assist in food and beverage preparation and service - Provide excellent customer service to guests - Take orders and serve food and beverages - Maintain cleanliness and organization of the dining area - Ensure...

  • Pharmacy Dispenser

    5 months ago


    Usk, United Kingdom Avicenna Full time

    part time qualified dispenser required for up to 18 hours a week plus holiday cover Are you considering taking your Pharmacy Dispensing Qualification to the next level? Do you have the ability to build meaningful relationships with customers? We would like to present you with the opportunity to develop your pharmacy career and make a difference in the...


  • Usk, Monmouthshire, United Kingdom Brackenberry Full time

    We are seeking a skilled Civil Enforcement Officer to join our team in Usk, working closely with a Local Authority to enforce parking regulations and provide excellent customer service.Key Responsibilities:Enforce relevant Acts of Parliament and regulations, including TMA 2004 and CERTC 2013, in off-street and on-street parking areas.Patrol designated beats,...