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Team Leader

4 months ago

Leeds, United Kingdom More Time Uk Ltd Full time

**Job Title: Team Leader**

**Project**: More Time UK Ltd

**Salary**: £14.00 per hour

**Hours**: 24 hours weekly

**Working days**: Flexible, to discuss during interview stage

**Working hours**: Generally between 9am - 5pm, some flexibility to discuss during interview stage

**Location**: Hybrid working

**Duration**: Permanent

**Reports to**: Service Manager

**Job Purpose**:
Ensure we are fulfilling our contractual obligations through the recruitment off staff and arranging for cover as required and that they are sufficiently inducted, trained and supported to provide high quality and outstanding services. You will work across the geographical operating areas.

**Main duties and responsibilities**:

- Provide support and supervision to cleaning staff at times during unsociable hours
- Identify, support and mentor cleaning supervisors that will take a lead role within a specific area building capacity and maximising/sharing resources of the whole staff team
- Provide support, mentoring and guidance to trainees, apprentices and volunteers
- Complete regular 1.2.1 reviews with staff ensuring to document the review and follow up on agreed actions
- Ensure staff records are maintained including absence and leave managed appropriately ie return to work’s completed on the day of return
- Ensure staff have the appropriate tools, equipment and materials to carry out their role effectively and safely including stock ordering
- Work with the senior management ensuring an excellent standard of communication is maintained and work on any specific requirements or concerns
- Support senior management with conducting site inspections
- Ensure staff complete Learning Kind training within set timeframes
- Recruitment of new staff and ensuring necessary paperwork is completed
- Feedback findings of inspections to cleaning staff and maintain written records ensuring areas of concern are addressed; source training where appropriate and arrange any follow up visits. Critical concerns to be brought to the attention of the Service Manager immediately
- Monitor usage of cleaning materials and carry out stock takes as required
- Use appropriate documented discussion, action plan, development plan and file note documents as required ensuring effective and fair management of staff
- Work with HR and Service Manager on management of staff including completing formal meetings
- Carry out cleaning tasks as required to cover staff shortages, planned or unplanned during unsociable hours; arrange cover via third party or using existing staff as first resort
- Have a reactive approach ensuring to deal with issues as and when they arise
- Report any repairs or maintenance issues identified to Humankinds Premises Team
- Make Service Manager immediately aware of any customer or staff complaints
- Be flexible to suit the business needs, this may include arranging or completing cleaning cover at short notice
- Work alongside other Team Leaders providing cover for each other and maintaining high levels of communication to ensure all are updated as a minimum on a weekly basis
- Deputise during the Service Managers absence reporting to the Senior Operations Manager
- Use equipment within Health and Safety regulations and report any faults to the Humankind Health and Safety team
- Be responsible for own health and safety as well as colleagues
- Adhere to COSHH regulations on consumables and the use of protective clothing and equipment

**Note**:
This job description is intended to provide a guide to the general duties and responsibilities of the post. It should not be regarded as a contractual document. It will be reviewed regularly and may be varied at the discretion of More Time.

**Job Type**: Part-time

Pay: £14.00 per hour

Expected hours: 24 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Management: 1 year (required)
- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: Hybrid remote in Leeds

Reference ID: Team Leader MoreTime UK LTD