Service Desk Administrator

5 months ago


Cardiff, United Kingdom Henry Schein Full time

Job Description
- Job Title: Service Desk Administrator
- Department: Service Desk
- Reports To: Service Desk Team Leader
- Location: Cardiff with hybrid working
- Overview:

- Henry Schein UK Holdings Ltd is the largest distributor of healthcare products and services to office-based practitioners in the combined North American and European Markets.
- Customers include dental practices and laboratories, physician practices, and animal health clinics, as well as government and other institutions.
- Due to continued investment and growth, a fantastic opportunity has arisen for a Service Desk Administrator to join the Henry Schein Team.Job Responsibilities:

- The role holder will be expected to be responsible for the following:
- Scheduling internal and field resources on the Field service system-
- Technical awareness: ability to match resources to technical issues appropriately.-
- Service awareness of all organisation’s key services for which support is being provided.-
- Keeping customers updated on progress of issues and reported faults.-
- Monitor field resource schedules to maximise appointments and attendance.-
- Capturing and understanding technical descriptions of faults-
- Provide basic technical support on all service desk questions.Closing out engineer worksheets and creating Invoices-
- Planning and booking Contract Servicing-
- Dealing with Customers and Suppliers-
- Liaising with internal departments-
- Close outstanding calls when completed or book follow-up calls as appropriate-
- Participate in special projects and perform other duties as required.- Job Skills & Experience Required:

- To succeed in this role, you’ll need the following:

- Qualifications:
- Good level of Maths & English- Skill & Experience:
- Experienced in providing a good level of Customer Service-
- Experience with MRP or CRM systems desirable but not essential- Person Specification:

- We believe the type of person best suited to this role will be:
- Technically minded, confident individual who has had experience within a customer service or problem solving.-
- IT Literate e.g. Excel, Word and Outlook and ideally has had experience with MRP or CRM systems-
- Must be able to multitask effectively and build strong relationships with demanding clients in order to investigate their issues and provide the client or field service engineers the maximum information to solve the issues quickly and effectively.-
- Used to working in a high paced environment.-
- Be robust, determined and challenging along with a “can do attitude”.-
- Take ownership of concerns, problems and issues and provide the best possible service inOur benefits include:
- A competitive salary-
- 25 days holiday a year, with ability to buy up to 5 days holiday each year-
- Life Insurance-
- Cycle to Work scheme-
- Subsidised gym membership-
- Access to Health & Wellbeing Apps-
- Employee discounts-
- A hybrid, flexible working culture- About Henry Schein:

- At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we’ve been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.



  • Cardiff, United Kingdom Henry Schein Full time

    Job Description - Job Title: Service Desk Administrator - Department: Service Desk - Reports To: Service Desk Team Leader - Location: Cardiff - or other office location with hybrid working - Are you working in a Dental Practice and looking for new opportunities?_ - Have you previously worked within Dental and want to put your knowledge to good use?_ -...


  • Cardiff, United Kingdom Henry Schein Full time

    Job Description Department: Service Desk Reports To: Service Desk Supervisor Location: Cardiff - Hybrid *This is a 6 month temporary to permanent contract* Overview: Henry Schein UK Holdings Ltd is the largest distributor of healthcare products and services to office-based practitioners in the combined North American and European Markets. Customers...


  • Cardiff, United Kingdom Henry Schein Full time

    Job DescriptionJob Title: Service Desk AdministratorDepartment: Service DeskReports To: Service Desk Team LeaderLocation: Cardiff – or other office location with hybrid workingAre you working in a Dental Practice and looking for new opportunities?Have you previously worked within Dental and want to put your knowledge to good use?Overview:Henry Schein UK...


  • Cardiff, United Kingdom Outsource UK Full time

    **IT Service Desk Supervisor** An exciting opportunity has arisen for an IT Service Desk Supervisor to work on a 3-6 Month contract based in Cardiff (Nantgarw). You will work effectively within a team, working most closely with key business stakeholders and Service Desk Analysts, in order to drive service improvements. You will take accountability to...


  • Cardiff, United Kingdom Acorn by Synergie Full time

    Acorn is working in partnership with a national construction contractor who is currently seeking an experienced Help Desk Administrator to join their team on a full-time, permanent bases in Cardiff. **Your duties will include**: - Engineer scheduling. - Provide a friendly and professional point of contact for customers for any queries or concerns. - Handle...


  • Cardiff, United Kingdom Brook Street Full time

    Are you looking for a hybrid working customer service/administration role in Cardiff City Centre? 6 month Temporary to permanent basis with the view to go permanent. This is a fantastic opportunity with a growing & established employer for Service Desk Administrators to join their team due to growth. **This role has no evening & weekend work, 37.5 hours per...


  • Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk AdministratorJob Summary:We are seeking a highly skilled Service Desk Administrator to join our team at Henry Schein. As a Service Desk Administrator, you will be responsible for providing technical support and resolving customer queries in a timely and efficient manner.Key Responsibilities:Scheduling internal and field resources on...


  • Cardiff, United Kingdom Brook Street Full time

    **A fabulous opportunity due to growth for a 6 month position with a view to go permanent for a leading company based very closed to Cardiff centre. The role for Service Desk Administrator is hybrid position 3 days in the office/2 home base**d This role has no evening & weekend work, 37.5 hours per week on a hybrid basis. Superb benefits of quarterly...

  • Service Desk Anlayst

    5 months ago


    Cardiff, United Kingdom Julian Hodge Bank Full time

    **Do you want to be part of a **force** for good, helping to make life better for customers & society in the moments that matter?** At Hodge, we put people at the heart of our business and that means our customers, colleagues and communities. Hodge is a Welsh financial service provider that focus on commercial lending, and specialist residential mortgage...


  • Cardiff, United Kingdom NHS Wales Shared Services Partnership Full time

    An exciting opportunity has arisen for a dynamic and motivated individual to join Central Team eBusiness Services, which is a small specialist division, supporting all health boards/trusts and hosted organisations in Wales on a range of national digital projects and providing operational. **Responsible for**: support to all of our customers (internal and...


  • Cardiff, Cardiff, United Kingdom Aldermore Bank PLC Full time

    **About the Role**This is a fantastic opportunity to start your career in IT as an Apprentice IT Service Desk Specialist at Aldermore Bank PLC.We are seeking a highly motivated individual to join our IT Service Desk team as an apprentice. As an apprentice, you will work closely with our experienced IT team members to provide exceptional support to our...


  • Cardiff, United Kingdom ARO Full time

    Job Title:             IT Service Desk Analyst    Location:             Cardiff, Wales Salary:                 Up to £26,000  Contract type:    Permanent #LI-Hybrid  About the role We’re looking for a proactive and experienced Service Desk Analyst to join our team and provide exceptional customer support. In...


  • Cardiff, United Kingdom ARO Full time

    Job Title:             IT Service Desk Analyst    Location:             Cardiff, Wales Salary:                 Up to £26,000  Contract type:    Permanent #LI-Hybrid  About the role We’re looking for a proactive and experienced Service Desk Analyst to join our team and provide exceptional customer support. In...


  • Cardiff, Cardiff, United Kingdom Supply Desk Full time

    IT Teacher Vacancy at Supply DeskSupply Desk is seeking a passionate and skilled IT teacher to join our team. As an IT teacher with Supply Desk, you will have the opportunity to inspire young minds and make a positive impact on students' lives.**Job Responsibilities:*** Plan and deliver engaging IT lessons that cater to diverse learning styles.* Manage...


  • Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Company OverviewHenry Schein UK Holdings Ltd is the largest distributor of healthcare products and services in the combined North American and European Markets.We serve customers across various sectors, including dental practices, laboratories, physician practices, animal health clinics, government institutions, and more.Our commitment to excellence and...

  • Service Desk Analyst

    3 months ago


    Cardiff, United Kingdom Principality Building Society Full time

    Service Desk Analyst - 12 months FTC BELONG.  Theres no place like Principality.  Our home is your home. So, when you decide to join the team, well go further to bring you the warmest of welcomes. From a friendly and inviting environment to a flexible benefit package designed around you when it comes to belonging, there really is no place like...


  • Cardiff, Cardiff, United Kingdom Flotek Full time

    Key ResponsibilitiesThe successful Technical Service Desk Manager will be responsible for:Setup and installation of new workstations, laptops, and Microsoft server environmentsFull implementation of premises-based server to cloud technology migrations, specifically Microsoft 365Creation and maintenance of detailed project documentation, including technical...


  • Cardiff, Cardiff, United Kingdom Medmatch Full time

    About the Position:We're seeking a skilled Dental Front Desk Coordinator to join our team at Medmatch, a refurbished private-only dental practice in close proximity to Cardiff. As a Dental Front Desk Coordinator, you'll play a crucial role in providing exceptional patient care and administrative support.Key Responsibilities:Manage patient appointments,...


  • Cardiff, Cardiff, United Kingdom Henry Schein Full time

    Job Title: Service Desk Operations CoordinatorJob DescriptionThe Service Desk Operations Coordinator role is a fantastic opportunity to join the Henry Schein team and contribute to the delivery of exceptional customer service. Key responsibilities include:Scheduling internal and field resources on the Field service systemProviding technical awareness and...

  • Front Desk Assistant

    2 weeks ago


    Cardiff, Cardiff, United Kingdom GP Practice in Wales Full time

    Job SummaryAs a skilled Front Desk Assistant, you will play a vital role in delivering exceptional patient care and administrative support to our GP Practice in Wales. We are seeking a highly organized and customer-focused individual to join our team and contribute to the smooth operation of our medical centre.Main ResponsibilitiesProvide administrative...