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Support Desk Analyst
3 weeks ago
Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology.
Focus Group are supporting our subsidiary company - swcomms recruit and grow.
The team at swcomms are industry experts based in Exeter, who's role is to increase revenue within the IT & Telecoms sector, manage existing accounts to retain revenue and provide a first-class service to all customers.
Our teams are experts in their field, passionate about finding the right solutions for our customers and committed to supporting each other. We know the right people are the key to success. The energy, entrepreneurial spirit and expertise of our teams areat the heart of all our Focus Group companies. Our people make the difference.
We are now recruiting for a Support Desk Analyst.
The purpose of this department / team is to deliver excellent customer service and support all clients with any technical issues that arise. As part of the Service Desk, provide 1st line support and excellent customer service in the areas of IT and telecoms.
Main duties of this role are:
- Answering calls from Customers reporting faults and logging faults within our Database
- Providing verbal and written updates to Customers for existing faults
- Logging faults with 3rd party suppliers
- Acting as a main facilitator between the Customer and 3rd party supplier to ensure faults are fixed in line with SLA's
At swcomms you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to thefuture of our business.
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