Customer Service Executive

4 weeks ago

Uxbridge, United Kingdom Cover-More Full time

**Description**:
Are you ready to grow your career in Insurance?

Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as the many well-known brands we partner with, such as travel agencies, airlines, banks and major sporting clubs

As the world begins to travel again, we want to make sure we’re delivering an exceptional service for our customers, and we want you to be part of that journey.

So, what’s the job?
- You’ll provide a memorable customer service experience to Cover-More’s customers and partners by providing advice, which is accurate complete and compliant with regulatory obligations from the first point of contact
- You’ll be dealing with enquiries, identify and assessing customers’ needs to ensure positive customer satisfaction
- You’ll interpret policy coverage's and ensure that customer queries are dealt with in accordance with the relevant procedure
- You’ll meet and exceed quality, processing times and customer excellence targets and you’ll manage ticket queries responses within expected hours and you’ll escalate complaints to management if unable to resolve

And what are we looking for?
- You’ll have previous customer service or sales experience, preferably within in a call centre environment
- You’ll have solid computer literacy and the confidence to work with multiple systems, and you’ll have experience working towards Key Performance Indicators (KPI)
- You’ll be flexible with shifts including weekdays and occasional weekends/bank holidays as required
- You’ll have a strong ability to develop workable solutions to problems and work autonomously with customer centric approach and will be a professional communicator who can connect with and assist customers in difficult situations

So, why choose us?

We value optimism, caring, togetherness, reliability and determination.

**We have more than 1500 employees worldwide**: we’re a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.

Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business

Take the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, covid leave (to get vaccinated and for when you’re sick), volunteer leave and a comprehensive paid parental leave scheme.

Travel and work with us. We’ll help you keep travelling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships so start planning for your next trip today

Diversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

  • Customer Service Executive

    4 weeks ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Services Full time

    Customer Service Executive Uxbridge £27k -£30k Sheridan Ward is excited to be recruiting for a well-established company based in Uxbridge, they are looking for a Customer Service Executiveto join their outgoing and friendly team! This role is ideal for someone who as previously worked with different customers and has good knowledge of processing orders...

  • Customer Service Executive

    2 weeks ago

    Uxbridge, United Kingdom Trinity Resource Solutions Full time

    Exciting opportunity to join a international well known brand with an amazing culture and benefits to match! Our client are a multinational FMCG brand who due to growth are now looking for a Customer Service Executive to join them on a permanent basis. Key Responsibilities: - Manage and monitor orders through the invoice cycle for all assigned orders. -...

  • Customer Services Executive

    3 weeks ago

    Uxbridge, United Kingdom The Directory Guys Full time

    Exciting Industry involving SEO technology! Due to the continued growth of our business we are looking to expand our teams. We have exciting opportunities for enthusiastic and self-driven individuals who are looking to join a growing Industry involving SEO technology. Based in our Uxbridge head office we are dedicated to helping small to medium sized...

  • Customer Service Executive

    2 days ago

    Uxbridge, United Kingdom Uxbridge Employment Agency Full time

    Hybrid working pattern offered This is a fantastic opportunity for a passionate Customer Service Executive to work for a Global FMCG company based in a lovely modern office in Uxbridge. This is a company who fully support their teams and offer progression should you wish to develop yourcareer. They are looking for someone who can come in, hit the ground...

  • Customer Service Executive

    4 weeks ago

    Uxbridge, United Kingdom Uxbridge Employment Agency Full time

    Customer Service Executive Uxbridge  26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking...

  • Customer Service Executive

    1 week ago

    Uxbridge, United Kingdom Uxbridge Employment Agency Full time

    Customer Service Executive Uxbridge  26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking...

  • Customer Service Executive

    4 weeks ago

    Uxbridge, United Kingdom Uxbridge Employment Agency Full time

    Customer Service Executive Uxbridge  26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now...

  • Customer Service Executive

    4 weeks ago

    Uxbridge, United Kingdom Uxbridge Employment Agency Full time

    Customer Service Executive Uxbridge  26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking two...

  • Customer Service Executive

    1 week ago

    Uxbridge, United Kingdom Uxbridge Employment Agency Full time

    Customer Service Executive Uxbridge  26k plus bonus Are you passionate about delivering and exceptional service to Customers? Do you have a passion for technical products, and do you have experience managing customer issues through to successful resolution? My client a really friendly tech products organisation (with a real family feel) are now seeking two...

  • Customer Service

    2 months ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    Uxbridge Customer Services £22k - 25k per year Full time / Permanent Job description Customer Service £22,000 - £25,000 Uxbridge We are excited to be on the lookout for one of our fabulous clients based in Uxbridge, who are looking to recruit for their Customer Service team! They are a lovely company with a wealth of experience within the industry and are...

  • Customer Service Executive

    4 weeks ago

    Uxbridge, United Kingdom Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Customer Service Executive

    1 week ago

    Uxbridge, United Kingdom Cover-More Full time

    **Description**: Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as well as...

  • Customer Service Executive

    4 weeks ago

    Uxbridge, United Kingdom Cover-More Full time

    Job Description Are you ready to grow your career in Insurance? Cover-More Group helps people travel safely across the globe every day. We are there at every step of a traveller’s journey, to keep them safe and help them out if something goes wrong. We are committed to providing reliable, fast, flexible and bespoke services for our customers as...

  • Customer Service Executive

    1 month ago

    Uxbridge, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Sheridan Ward is excited to be recruiting for a well-established company based in Uxbridge, they are looking for a Customer Service Executiveto join their outgoing and friendly team! This role is ideal for someone who as previously worked with different customers and has good knowledge of processing orders in a fast paced environment!!! Do you have previous...

  • Customer Service Associate

    1 month ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    **Related jobs**: **Customer Service Advisor**: **Aylesbury**: **£20.5k - 22.5k per year**: **Featured** **More details** **Shortlist +** **Customer Service Agent**: **Chalfont St Peter**: **£20k - 23k per year**: **Featured** **More details** **Shortlist +** **Customer Service Administrator**: **Slough**: **£22k - 23k per year**: **Featured** **More...

  • Customer Service Advisor

    4 days ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    Uxbridge Customer Services £22k - 27k per year Full time / Permanent Job description Customer Service Advisor £22,000 - £27,000 Uxbridge Sheridan ward is excited to be recruiting for a brilliant company based in Uxbridge, they are on the lookout for a new Customer Service Advisor to join their growing team! Do you have previous customer service...

  • Customer Services Specialist

    2 weeks ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    Uxbridge Customer Services £27k per year Full time / Permanent Job description Customer Services Specialist £27,000 Uxbridge We are excited to be recruiting for a fabulous company based in Uxbridge, who are looking for a Customer Services Specialist to join their team! They are looking for someone with customer service experience who is technically minded...

  • Customer Service Administrator

    2 days ago

    Uxbridge, United Kingdom Trinity Resource Solutions Full time

    Our client are a global FMCG brand based in Hillingdon are looking for a Customer Service Executive to join them on a permanent basis. If you're looking for a company that invests in you, has a brilliant benefits scheme and an amazing culture then please apply! **Responsibilities** - Manage the order process beginning to completion via internal CRM...

  • Customer Service

    5 days ago

    Uxbridge, United Kingdom Sheridan Ward Recruitment Full time

    Uxbridge Customer Services £26.9k per year Full time / Permanent Job description Customer Coordinator £26,900 Sheridan Ward is looking forward to be recruiting for an amazing company based in Uxbridge, who are looking for an upbeat individual to join their growing team as a Sales Coordinator! Do you have previous customer service experience? Do you have...

  • Client Services Executive

    2 weeks ago

    Uxbridge, United Kingdom Canon Full time

    Canon UK are looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the...