Telemarketing Executive

5 months ago


West Bromwich, United Kingdom Guest Truck and Van Full time

**About the Company**:
Guest Motors Limited, part of Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.

The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.

**Employee Benefits**:

- Monthly commission package.
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.

**Overall Job Role**:
Responsible for making proactive outbound telemarketing calls to specific customer and prospect segment in order to elicit sales enquiries and orders and meet or exceed a weekly target.

**Job Duties and Responsibilities**:

- Making professional outgoing calls to unqualified prospects to achieve enquiries/appointments through outbound calling
- Cleansing the CRM system and updating customer/prospect information at all times
- Build relationships with customers to elicit enquiries and gain new business
- Gain a thorough understanding/knowledge of our product ranges in order to discuss intelligently with customers/prospects to influence them to purchase based on their specific needs or requirements
- Keep relevant notes/call records in the CRM system so that all correspondence can be referred to and understood at any given time
- Work collaboratively with the wider sales team to identify new leads and prospects
- Conduct aftersales follow up calls to customers, to ensure they are satisfied with the service we have provided, notifying the relevant member of staff should there be an issue.

**Person Specification**:

- Proven experience in Telemarketing or Customer Service (B2B) or similar preferred
- Experience of working with technical or complex information desired
- Proven track record of qualifying leads over the phone would be desired
- Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems
- Excellent communication skills
- Persistent and results-oriented
- Patient and able to handle customer rejection
- Ability to influence
- Strong attention to detail
- Strong teamworking skills

Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?

Would you like to join a family owned and run Company with over 100 years trading behind it?

If so then this may be the job for you



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