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Money Adviser

3 months ago

Bedford, United Kingdom bpha Full time

**Permanent**

**Full time (37 hours per week)**

**Monday - Friday 9.00am - 5.00pm (Some flexibility available)**

We are currently seeking for a Money Adviser to provide benefit and debt advice, information, and guidance to bpha residents to help them avoid financial difficulties and maximise their incomes.

Empathic and proactive in your approach you will target residents at high risk of financial difficulties in order to sustain tenancies and prevent homelessness.

You will be required to work from home and from our head office in Bedford, and on occasion visit residents. It is essential to hold a current driving and vehicle for this purpose.

**What you will be doing**:

- Understand the financial needs of our customers and the organisation.
- Raise awareness of financial capability and guide customers to make better financial decisions.
- Develop and implement strategies to maximise a customer’s income including the take-up of welfare benefits and/or debt and employment advice.
- Manage a personal caseload of Debt & Benefit issues for bpha’s residents and provide casework support to appropriate colleagues.
- Effectively advise, support, and guide customers in a timely, empathetic manner in order to reduce debt and the negative impact on the customer.
- Research any legal challenge to negative benefit decisions.
- Collate and prepare evidence in order to provide representation for tenants in court and at welfare benefit tribunals

**We’d love to meet someone with**:

- Confident communication skills with the ability to manage a high and varied workload.
- Up to date knowledge of benefit and/or debt legislation.
- Customer focussed experience of giving welfare advice in a commercial environment.
- Experience of case management.
- NVQ Level 4 (or above) in Advice and Guidance.
- Empathic and understanding nature.
- Experience of working in an Advice service.

**Amongst what we offer you is**:

- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme
- Hybrid Working

**Closing date: 24th April 2024**

**Interview date: To be confirmed**

INDHIGH

bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.

We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.

We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.

All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.

We own or manage over 19,000 homes and employ 400 staff.