Claims Handler

**Claims Handler**

**Head Office (Eastleigh)**

**£20,000 to £26,000 dependent upon experience**

**Exciting opportunity for a Claims Handler with a hunger for challenge looking to join an experienced, high quality Claims Management business.**

GHG Solutions Ltd is an International Loss Adjusting Company with its Head Office near Southampton, Hampshire; who specialise in providing high quality, bespoke solutions to the insurance industry with consistent ratings in external audits as “Excellent”.
- Property (Domestic)
- Commercial
- Liability (Casualty/Property)

This is a fantastic opportunity to expand your claim handling experience with excellent development opportunities

You will provide high quality claims service, investigating claims from initial receipt through to satisfactory completion. Liaising with various stakeholders, you will be passionate about providing an exceptional service at each point of the process.

**Key responsibilities of the Claims Handler include**:

- Responsible for a case load, including claims from their first receipt until completion and ensure that the loss or damage is covered sufficiently by the terms of the policyholder’s insurance policy.
- Act as a claim’s referral point for the insurer.
- Liaise with insurers, policyholders and other key stakeholders.
- Ensure that claims presented are handled promptly, efficiently and within agreed service levels
- Working as part of a team to assist with other cases as workloads and holidays demand.
- Manage your case load effectively with a proactive approach to settling claims.
- To ensure that all avenues for recovery or subrogation are investigated evaluated and pursued, as appropriate.
- To actively manage expectation of all parties involved and develop strategy for effective claim resolution.
- Diary Management of inhouse claims system.
- Maintaining an awareness of new developments in loss adjusting as related to claims and ensuring that appropriate matters are shared with the team.

**Who we are looking for**:

- Claims handling / adjusting experience is advantageous, but we would like to hear from you if you have previously worked in the insurance industry and are passionate about pursuing a career in claims.
- Knowledge of Household Insurance Policies, Commercial Insurance Policies and/or Liability; or willingness to learn.
- Strong administration skills and a good working knowledge of Microsoft Office - Outlook, Word, PowerPoint, and Excel.
- Excellent communication skills both verbally and written with an ability to articulate complex issues.
- Good technical and problem-solving skills with an eye for identifying solutions.
- Effective time management skills and the ability to manage own workload with mínimal supervision.
- Quality driven with high levels of attention to detail.
- Self-sufficient, self-motivated, and confident, ability to be assertive and persistent when required.
- Excellent organisational skills.

**We offer**:

- Competitive salary, discretionary company bonus & benefits
- At GHG, we are passionate about developing the skills of our employees, therefore full exam and study support is available, as well as opportunities to progress your career with education through experience supported by an accomplished Handler/Adjuster mentor
- A hybrid working environment that supports your work/life balance. We are currently working 3 days a week in the office and 2 days at home.
- We care about our employees opinions, and have recently started an employee forum to implement ideas and initiatives to make us a great place to work.
- 25 days annual leave, plus additional one day for your birthday.
- 5 % Contributory Pension.
- Private Health Care.
- Enhanced maternity, adoption, paternity and sick pay.