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Welcome & Service Assistant

4 months ago

Stourbridge, United Kingdom National Trust Full time

Working within a bustling atmosphere at the Rock Houses as part of a passionate team, you'll play a core part in providing fantastic customer service and giving a great visitor welcome.

**Duration**:Fixed Term contract until 5th November 2023

What it's like to work here:You'll be based in our visitor reception, welcoming visitors to the restored Rock Houses. Reporting to the Welcome Manager, you'll be joining a friendly Welcome Team and working with a wonderful Volunteering Team. A typical day will include role modelling a great welcome, ensuring our visitors are informed about the site and events or programming, fundraising, and talking about supporting the National Trust.

You'll have the opportunity to get a deeper understanding of the history of the unique Rock Houses and to will be able to share this with our visitors.

You'll also be sharing with visitors details of the wider property; 650 acres of countryside including lowland heath, iron age hill fort and 2 further rock house settlements. A place that is a Site of Special Scientific Interest for both ecology and geology.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the Visitor Welcome Team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

- Ability to work in a team - flexible and adaptable
- Well organised and able to work with minimum supervision
- Helpful & friendly
- Customer focused with a positive attitude
- Enthusiastic with a willingness to learn
- An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust properties for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Fixed Term p/t (until 05/11/23)