Membership Administrator
3 weeks ago
**Membership Administrator**
**Full time, 35 hours per week**
**Temporary assignment for 3 months**
**Hybrid set up, flexible with days, predominantly remote with occasional visits to the office**
**Hourly pay equivalent to annual full-time salary of £23,342**
Charity People are working with a charity that supports all charities to make the biggest difference possible. They do this by supporting them to make the most of their money and resources, by putting financial leadership at the heart of their decisions.They strive to up skill the sector, and working to create a more supportive environment for charities to operate in.
An opportunity has come up within the Commercial Services Department for a Membership Administrator The purpose of this role is to provide an exceptional customer experience to anyone who accesses charity's range of products and services. You will supporttheir customers and members throughout their journey to become loyal and engaged partners.
The way in which they provide such excellent service for their customers is by ensuring that one team is responsible for administering each and every customer needs from start to finish whether that is processing events bookings, to attending events to meetand greet new members, to dealing with their queries and passing on their feedback.
**Here are some of the things you could expect to do**:
- Record details of requests made so that patterns can be identified and that the department can continuously improve its support;
- Administration of membership schemes on recruitment, during renewals and on an ad hoc basis;
- Respond to enquiries about membership, passing on details to Events and Corporate teams if required;
- Review and validate event bookings created online to ensure that there are no duplications of customer or contact details and that the customer is invoiced the correct amount;
- Provide pre and post event administration, including production of delegate lists, badges, attendance records and evaluations;
**Experience needed**:
**How to apply**:
We are looking to move quickly with this role, please share your CV.
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