Night Support Workers

1 week ago

Queensferry, United Kingdom The Wallich Full time

**Introduction**:
The Wallich is a homelessness charity delivering innovative housing and support services to homeless and vulnerably housed people. The Organisation formed in 1978 in Cardiff and now supports around 8000 people a year across Wales.

Do you want to support people who are homeless and in vulnerable housing situations, but feel you don’t have the experience to get the job?

Do you have lived experience of substance misuse, homelessness or emotional ill health?

Do you feel like you are courageous, determined, authentic, compassionate and have a sense of community?

At The Wallich we’re looking for the right people, not the right work histories.

Tell us in a covering letter what makes you the right person and we can teach you the rest.

Our work falls into four principal areas:
1. Residential supported housing projects, including direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse, youth services etc.

2. Floating (Tenancy) support projects in which we support people who have tenancy difficulties, sometimes with a contributing health or other need, and are in danger of losing their homes.

3. Prevention or intervention projects supplied through Homelessness Prevention Grant funding which are a broad range of services that prevent homelessness or make life better for homeless people.

4. Participation and Progression services, which are embedded in all our projects enhancing support through providing opportunities for Service Users to take an active part in their community. These services include those designed to enable people to move into meaningful activities including employment and training opportunities.

The Wallich’s values are of empowerment and treating people with dignity, respect and unconditional positive regard. The Wallich is committed to providing services that are trauma informed and delivered with Psychologically Informed Environments (PIE) at the heart of its support. A PIE is an approach to supporting people out of homelessness whilst making significant and positive progress in overcoming trauma, substance misuse and mental illness. It also considers the psychological needs of staff: developing skills and knowledge, increasing motivation, job satisfaction and resilience. At the heart of what we do are the people we support, who are actively and meaningfully involved in their own support and encouraged to participate in the design, development and delivery of services.

**Project Description**:
The project operates in Flintshire and provides emergency overnight accommodation for service users who would otherwise be sleeping rough that night. The service provides short term residential support with the aim of meeting individuals’ needs, which promote independence and lead to a sustainable move-on. The project is funded through the Supporting People Programme Grant and is required to meet the Welsh Government’s National Outcomes Framework. The Framework’s four main aims are:

- Promoting Personal and Community Safety
- Promoting Independence and Control
- Promoting Economic Progress and Financial Control
- Promoting Health and Wellbeing

**Purpose of Role**:
To provide a proactive night time presence within the project to promote quiet and peaceful occupation of its residents. To respond to disturbances, emergencies and other housing management functions according to procedure and provide ad-hoc support to residents in response to demand. To assist with the organisations lone working and arrangement of out of hours resources.

**No Agencies.**

**We do not accept unsolicited agency referrals for this position and do not consider any applicants, to have been introduced to us via agency.**

**Main Duties, Responsibilities and Person Profile**:
**1. To provide support to the residents of the project.**

a. To ensure that all Service Users are treated fairly and afforded equality of opportunity.

c. To support Service Users with particular reference to:

- Providing information, advice and guidance that enable Service users to make informed decisions about their needs and support.
- Enabling Service Users to have a means of expressing their views and that this expression receives appropriate consideration.
- Assisting with referrals to and liaising with relevant agencies and individuals with or on behalf of Service Users (where appropriate).
- Assisting Senior Support Workers (SSW) in reviewing needs and support plans and updating the relevant records with the authorisation of a SSW.
- Assisting SSW in reviewing risk assessments and updating relevant records with the authorisation, or in the absence, of a SSW.
- Discussing and observing Service User’s levels of control, understanding and involvement (CU&I) and updating the relevant records with the authorisation of an SSW.
- Representing and advocating with/for Service Users (where appropriate).

d. To maintain accurate and up to date records of Se

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