Sales Advisor

6 months ago

Welwyn Garden City, United Kingdom Plumbase Full time

Previous experience in the industry/role is essential. This role is to actively work as part of a team to provide our customers with a knowledgeable, friendly and dependable service whilst maximizing branch sales and profit. Covering all areas of the branch where needed including administration, sales counter, showroom and warehouse.
- Have previous experience of working in a plumbing industry
- Support all colleagues in working as one team to ensure the branch operates efficiently and effectively.
- Ensure that company policies are followed at all times.
- Act as an advocate for the Plumbase brand.
- Liaise with suppliers where necessary.
- Actively identify own training needs.
- Actively safeguard against theft of company goods or property by being security conscious at all times.
- Complete administration duties as assigned.
- Prepared to fully support the branch at the yearly stock-take.
- Willing to be flexible in duties undertaken.
- Perform any other duties as may be deemed necessary or as may be required.
- Able to handle the heavy lifting requirements of the role.
- Build rapport with customers through excellent customer service, understanding their requirements and ensuring that the correct products are supplied; as a result, securing the most profitable quotes and on-going business.
- Use product knowledge to identify sales opportunities, offering advice and solutions to customers, therefore maximizing profitable sales.
- Actively look for opportunities to enhance the sales and customer experience through continuous improvement.
- Maintain a clean, tidy and well merchandised counter area in line with company standards and ensuring a tidy working environment at all times; both at the front and back of the branch in line with health and safety guidelines.

Be responsible for ensuring orders are correctly loaded onto the delivery vehicle and proper documentation is completed prior to departure

Receive and check off deliveries to the branch, highlighting any anomalies and ensuring correct, secure and timely storage of all deliveries.
- Ensure that the warehouse is kept tidy at all times, that stock is clearly identifiable and that low stock levels are highlighted to the branch management.
- Ensure that the forklift/van/lorry is used, driven and maintained in an appropriate and courteous manner in line with legislation, health and safety guidelines and company policy.

*
- Strong customer service skills and able to build rapport.
- Enthusiastic, flexible, resilient attitude with a willingness to undertake a variety of tasks.
- Able to deal with constantly changing priorities.
- Able to work on own initiative, with a “can do” positive outlook even when under pressure.
- Excellent communication and team working skills.
- To be tidy and organised with an eye for detail.
- Confident interacting in person and over the phone.
- A positive can do attitude and able to self-motivate.

Work Pattern is
- Monday to Friday and every other Saturday

Work Location - Plumbase Welwyn Garden City

Full-time, Permanent

**Experience**:

- Merchant sales: 1 year
- customer service: 1 year

**Job Types**: Full-time, Permanent

**Salary**: £28,300.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site parking
- Profit sharing

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: WGC 806

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