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Bar/waiting Staff

5 months ago

Plymouth, United Kingdom Boringdon Park Golf Club Full time

**JOB PURPOSE**
- To welcome customers and ensure that they are provided with drinks and food when requested and offered these when appropriate in an effort to maximise sales.
- To arrange the Bar area by setting tables accordingly.
- To tidy the Bar area after customers.
- To assist in the smooth set up, running and cleaning down of events and functions.

**RESPONSIBILITIES**:

- To welcome customers and take their orders.
- To ensure that customers receive a high standard of service at all times.
- To ensure that health and safety procedures are respected.
- To keep the bar/ conference room areas clean and tidy.
- To serve within the Sports Bar, Members Bar or at various functions, events and conferences.
- To assist in the setting up of events and functions.
- To keep back of house tidy at all times and to regularly clean the bar area and associated equipment ensuring a safe, clean, tidy and pleasant working environment.
- Pour all drinks to the recommended legal standard (correct measure) in the appropriate glassware.
- Check identification of customers to make sure they meet age requirements for purchase of alcohol.
- To notify the Supervisor/ Manager if you observe a particular item of stock is running low.
- To attend training sessions and to assist with the ‘on-the-job’ training of new staff, as required.
- To handle minor complaints in a professional and courteous manner and to provide

appropriate solutions. To immediately inform the Supervisor/Manager of all cases.
- To forward solutions and suggestions to eradicate complaints and other comments from

customers to the Supervisor/ Manager.
- To display professional salesmanship and positive sales techniques at all times.
- To read all relevant company literature, notices and other correspondence.
- To comply with all Company policies and procedures.
- To comply with statutory requirements regarding the work place such as employment law, health and safety, hygiene, fire prevention, etc.
- To be responsible, whilst liaising with the manager, for your own development.
- To carry out any other reasonable duty to assist in the smooth running of the business.

**SKILLS**:

- Hygiene
- Storage
- Politeness
- Team working
- Sales ability
- The ability to listen: understanding how to detect customer needs
- Attention to detail
- Sensitivity to customers: good relationship skills
- Physical and mental resilience
- Thoroughness
- Organisation: multi-skilled
- Adaptability/reactivity
- Good time-keeping

Please note this job role is for over 18's ONLY, due to bar work and late shifts.

**Job Type**: Part-time

**Salary**: £5.28-£10.42 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person