L&d Academy Coordinator

We have an exciting new opportunity for experienced coordinators to join our L&D Academy

The L&D Academy team sit within our HR directorate and supports the organisation to develop the skills, knowledge and behaviours required to ensure L&Q deliver its objectives. We support individuals, teams and departments to continuously evolve and developto reach their full potential.

We’re made up of 3 teams: Organisation Development, Digital and Learning Solutions and Talent Development across 2 locations with the majority of the team based in the South. For the Manchester based roles there may be occasional travel requirements to Londonto take part in wider team meetings.

As an L&D coordinator, you’ll report to the Learning Solutions and Systems Manager and you’ll be the main point of contact for our customers. We’re looking for somebody with strong customer service skills, as you’ll need to be an ambassador for L&Q and theL&D academy. You’ll coordinate and support the team to enable the delivery of internal and external learning initiatives and projects such as Great Place to Work, IIP, Learning at Work Week and other internal L&D related projects. You’ll ensure activitiesrun smoothly on a day-to-day basis. Strong Organisation skills, excellent attention to detail and being able to work efficiently, are essential to this role. You’ll provide all L&Q colleagues who require learning and development solutions a truly excellentservice and all the support they need to enhance their learning experience. We’re a forward-thinking team who always innovate and look for ways to improve the performance of people at L&Q.

This is a varied and fast paced role. The successful applicant will have excellent administrative and organisation skills, excellent written and verbal communication and strong interpersonal skills.

Duties include:

- Coordinating and supporting the delivery of learning initiatives including preparing materials where required, pre and post course/workshop administration, room setup prior to/post course, ensuring rooms are properly equipped and meet and greet delegatesas required.
- Managing and maintaining the LMS system (iLearn) ensuring data is managed accurately and updated in a timely manner to ensure accuracy in reporting.
- Processing course bookings and maintaining accurate training records, tracking and reporting on attendance and cancellations
- Providing KPI and adhoc reports as required
- Liaising with colleagues and external training providers on all courses offered
- Creating, maintaining and monitoring divisional budgets
- Supporting the set up of organisational learning events such as Great Place to Work, Learning at Work Week, Inclusion week and other L&D Academy initiatives.

L&Q follow current COVID guidelines.

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. ? Moreinformation about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

**Our commitments**:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce thatwe can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstanceschange once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discriminationin the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&QFoundation and our skills academy.

In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homeswill be genuinely affordable, with a target of 60% in London.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.